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Foxit is the #2 PDF solutions vendor in the world…

And we're relentlessly committed to becoming number one.

Over 560 million people around the world are already using our fast, affordable, and secure PDF solutions. These people are increasing their productivity, and improving their creativity, by incorporating these products into their daily lives, at work, and at home.

We pride ourselves on our innovation and have already forced Adobe to change its game plan once. And we plan on doing it again. In 2016, we introduced ConnectedPDF, a breakthrough technology that ushers in a new era in document collaboration and security. We are so excited about this new technology that we decided to advertise it on NBC during the Olympics. Perhaps you saw our commercial:

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And we have bigger things coming…

Our team of over 350 smart, passionate and fun employees are committed to turning the document management industry upside-down. If you want to make an impact, and are ready for a challenge, we want to hear from you…

Job title:

Senior System Administrator

Foxit is No. 2 in the international market and delivers worldwide software, services and outstanding support for the conversion of digital documents. 560 million users around the globe use our products, such as Foxit Reader, Phantom PDF, or Enterprise Automation for entire companies. This makes us a key player in digital transformation. Our declared goal for the coming years? To be number 1!

Foxit has offices all over the world, e.g. in the USA, Asia, Europe, and Australia. You need further information? Please find here: www.foxitsoftware.com.

We have ambitious goals and will continue to focus on growth in 2021. We are looking for an enthusiastic and ambitious Senior System Administrator (f/m/d) to join our growing global IT team.

In this role, you will report to the IT Director and join an exciting organization focused on providing world class service. You’ll be leading a global team, overseeing a global multi-site IT department as well bearing the responsibility to put customer service first- for all our Foxiters.

This is what you can expect from us:

  • Corona Pandemic? We are prepared. You’ll work "remote" or in a hybrid model. Flexible working time models create a real "life balance"!
  • You have all the opportunities of a globally active and continuously growing high-tech company: further education, conference participation? Yes, please!
  • Expect a company culture where YOU make the difference: we’re not a "hipster start-up with daily beer; but we value social commitment, environmental protection & health.
  • Working atmosphere? Very pleasant! Positive atmosphere and always open doors: for you and your suggestions.
  • With regular (but virtual) "all-hands" you stay “up-to-date” regarding vision and strategy. Results are clearly communicated. We know what we are moving for!
  • A professional and very friendly team! They are looking forward to YOU and will gladly facilitate your onboarding. You are welcome!
  • And of course: we also celebrate sometimes! As soon as the pandemic rules allow us, we’ll again organize legendary events!

These are your key responsibilities:

  • All-level “end user” IT-Support: You handle all issues for the roundabout 50 Foxiters, in Germany and Western Europe, including the on-premises data center in Berlin with VMWare/vSAN-environment (8 physical servers & roughly 120 VMs)
  • Responsibility of all services: You manage all services that are running in Berlin, like AD/Windows-Services, also the development environment with Jenkins, SVN, Mantis, Confluence, SAP, Network/Infrastructure-Services, Performance-/Availability-Monitoring, Central Log-Management, Asset-Management, Backup-Services, Network Security Monitoring and Product Licensing/Update Services.
  • Cloud Services in Europe: You take care of managing all cloud-services that are used in Europe (Jira, Azure DevOps) and provide basic O365-Administration for our team in Macedonia (essentially account setup/provisioning) and you offer full O365- Administration for our Foxiters in Ireland.
  • US Support: You provide an “all-level end user” IT-Support for our 10 Foxiters in NYC and you are in charge for a full management of the colocation data center in NYC incl. all services that are running on VMWare/vSAN-environment (4 physical servers and roughly 60 VMs).
  • Rooter Servers: Management of a couple of root-servers, vps-instances and web-hosting services (used for Secure FTP, CVision legacy services, download repository or external monitoring).
  • Enterprise IT environment: You run an enterprise IT environment including procurement (hard-& software), software licensing, domain-names, certificates, phone-system, printers, and so on).

These are our requirements:

  • As our Senior System Administrator (f/m/d) you have a University degree in computer science, a comparable level education or at least 5 years’ experience in a corporate IT function and ideally experience in a leading role.
  • You have solid knowledge in administration of Windows Operating Systems (Client and Server), VMWare virtualization-solutions incl. storage and backup-management (vSphere, vSAN, Veeam...) and Linux Server Administration (CentOS/Debian/Ubuntu).
  • Of course, you have a outstanding understanding of network-administration, managing database-systems (PostGres, MariaDB, MSSQL) and at least one scripting language (PowerShell preferred). Definitely a plus are certifications like MCSA, LPIC, VCP.
  • Your approach is very independent, analytical, and highly goal-oriented and your work mentality in conjunction with marked team spirit and high service orientation. You intermediate skillfully on all levels and always create a pleasant atmosphere during your support.
  • You understand yourself as an always learning person with the desire to grow and to expand your personal skillset. Of course, you pass on your knowledge and thus ensure a continuous knowledge transfer in our organization.
  • As we are acting globally your German and English skills (written and spoken) are excellent and match your outstanding communication skills on all levels

The role description does not fit 100%? But you have the feeling that Foxit could give your career a boost? Then let's talk anyway and tell us your story! We are still growing, and some job profiles are not written yet!

Kontakt

Bitte senden Sie Ihre Unterlagen ausschließlich per Mail an [email protected].

Junior System Administrator

Foxit is No. 2 in the international market and delivers worldwide software, services and outstanding support for the conversion of digital documents. 560 million users around the globe use our products, such as Foxit Reader, Phantom PDF, or Enterprise Automation for entire companies. This makes us a key player in digital transformation. Our declared goal for the coming years? To be number 1!

Foxit has offices all over the world, e.g. in the USA, Asia, Europe, and Australia. You need further information? Please find here: www.foxitsoftware.com.

We have ambitious goals and will continue to focus on growth in 2021. We are looking for an enthusiastic and ambitious Junior System Administrator (f/m/d) to join our growing global IT team.

In this role, you will report to the IT Director and join an exciting organization focused on providing world class service, where we put customer service first- for all our Foxiters.

This is what you can expect from us:

  • Corona Pandemic? We are prepared. You’ll work "remote" or in a hybrid model. Flexible working time models create a real "life balance"!
  • You have all the opportunities of a globally active and continuously growing high-tech company: further education, conference participation? Yes, please!
  • Expect a company culture where YOU make the difference: we’re not a "hipster start-up with daily beer; but we value social commitment, environmental protection & health.
  • Working atmosphere? Very pleasant! Positive atmosphere and always open doors: for you and your suggestions.
  • With regular (but virtual) "all-hands" you stay “up-to-date” regarding vision and strategy. Results are clearly communicated. We know what we are moving for!
  • A professional and very friendly team! They are looking forward to YOU and will gladly facilitate your onboarding. You are welcome!
  • And of course: we also celebrate sometimes! As soon as the pandemic rules allow us, we’ll again organize legendary events!

These are your key responsibilities:

  • IT Support: You manage all general end-user issues in a dynamic, heterogenous IT-environment (mostly Windows-Clients) and across multiple office locations in EMEA.
  • IT Administration: You are responsible of IT administration regarding to Office 365 and other Cloud-Services as well as maintained of our VMWare Virtualization Environments
  • You provide Support for our Windows-Servers, Active Directory Domain and Infrastructure-Services like DNS, DHCP….
  • You participate in maintenance of our Linux-based Servers/Services
  • Application Lifecycle: You have an overview of Foxits’ diverse application landscape and manage all applications accordingly.

These are our requirements:

  • As our Junior System Administrator (f/m/d) you have a University degree in computer science, a comparable level education or several years’ experience in IT Support.
  • You have solid knowledge in administration of Windows Operating Systems (Client and Server), VMWare virtualization-solutions incl. storage and backup-management (vSphere, vSAN, Veeam...) and Linux Server Administration (CentOS/Debian/Ubuntu).
  • Of course, you have a basic understanding of network-administration, managing database-systems (PostGres, MariaDB, MSSQL) and at least one scripting language (PowerShell preferred). Not required but a plus are certifications like MCSA, LPIC, VCP and so on.
  • Your approach is independent, analytical, and goal-oriented and your work mentality in conjunction with marked team spirit and high service orientation.
  • You understand yourself as an always learning person with the desire to grow and to expand your personal skillset.
  • As we are acting globally your German and English skills (written and spoken) are excellent and match your outstanding communication skills.

The role description does not fit 100%? But you have the feeling that Foxit could give your career a boost? Then let's talk anyway and tell us your story! We are still growing, and some job profiles are not written yet!

Kontakt

Bitte senden Sie Ihre Unterlagen ausschließlich per Mail an [email protected].

Enterprise Support Engineer

Stellenbeschreibung

Foxit ist am internationalen Markt die Nummer 2, liefert weltweit Software, Services und herausragenden Support für die Konvertierung digitaler Dokumente. Foxit unterhält Niederlassungen in der ganzen Welt, z.B. in den USA, Asien, Europa und Australien. Rund 560 Mio. User weltweit nutzen unsere Produkte, wie den Foxit Reader, Phantom PDF oder Enterprise Automation für ganze Unternehmen. Wir sind maßgeblich an der digitalen Transformation beteiligt.

Weiterführende Informationen? Findest Du hier: www.foxitsoftware.com.

Unser Ziel ist es, weltweit die Nummer 1 unter den Anbietern für PDF-Lösungen zu werden. Dafür treibt unser Team den Support Prozess im Bereich Enterprise aktiv voran und leistet, in Zusammenarbeit mit unserem Tech-Team, einen herausragenden "Post Sales Service".

Als Enterprise Support Engineer (w/m/d) bist Du ein wichtiger Teil des technisch herausragenden "Post Sales Services", bietest stets eine passgenaue Lösung für unsere Kunden im Bereich Enterprise und trägst so entschieden zum Geschäftserfolg bei.

Das kannst Du bei uns erwarten:

  • Corona Pandemie? Du arbeitest remote und flexible Arbeitszeitmodelle schaffen eine echte „Work-Life-Balance“!
  • Du hast alle Chancen eines global agierenden und kontinuierlich wachsenden High-Tech Unternehmens: Weiterbildung, Konferenzteilnahmen? Sehr gern!
  • Du kannst eine Firmenkultur erwarten, in der DU etwas bewegen kannst: wir sind kein „hipster“ Start-up mit Mate oder Kicker; aber wir legen Wert auf soziales Engagement, Umweltschutz & Gesundheit.
  • Arbeitsatmosphäre? Sehr angenehm! Wir haben eine positive Grundstimmung und immer offene Ohren für Dich und Deine Anregungen!
  • Mit regelmäßigen „All-hands“ bleibst Du „up-to-date“ bezüglich Vision und Strategie. Ergebnisse werden klar kommuniziert. Wir wissen, wofür wir was bewegen!
  • Ein professionelles und sehr sympathisches Team wartet auf Dich. Es freut sich auf Zuwachs und erleichtert Dir sehr gern das Onboarding. You are welcome!
  • Und klar: auch wir feiern mal! Sofern es die Corona-Regeln zulassen, werden wir wieder legendäre Events veranstalten, zu dem Deine Familie ebenfalls herzlich eingeladen ist

Das sind Deine Kernaufgaben:

  • 2nd Level Support: Du verstehst die technischen Herausforderungen unserer Bestandskund*innen, übersetzt diese in unsere Systeme, diagnostizierst und analysierst. Du kannst gemeldete Fehler reproduzieren und so eine Lösung herbeiführen. Du gewährleistet eine vollständige Kundenzufriedenheit in allen Phasen des "Post Sales Supports".
  • Kollaboration: Es kommen Kund*innen mit einer Vielzahl von Hintergründen, unterschiedlichen technischen Konzepten und Infrastrukturen zu uns. Du schaffst jederzeit eine positive Diskussionsebene, auch Foxit intern und abteilungsübergreifend.
  • Schnittstellenfunktion: Du hörst genau hin, kannst Vorschläge und Erfahrungen aus Deiner täglichen Arbeit an die Teams aus Product Management und Development weiterleiten & koordinierst ebenfalls die entsprechenden Rückmeldungen.
  • Kommunikation: Du übernimmst während des "Post Sales Supports" die gesamte Kommunikation via Telefon, E-Mail, online oder live vor Ort. Dazu gehört auch die interne Support Dokumentation in unseren Systemen.

Das sind unsere Anforderungen an Dich:

  • Als unser*e Enterprise Support Engineer (w/m/d) hast Du idealerweise einen erfolgreichen Studienabschluss in Informatik oder eine technisch-kaufmännische Ausbildung absolviert mit mehrjähriger Vertiefung im IT Umfeld.
  • Du konntest bereits mind. 2 Jahre Erfahrungen in einer Rolle als 2nd Level Support eines Software Unternehmens, sehr gern aus dem DMS/ECM Umfeld und Kenntnisse aus der PDF Technologie sammeln. Du kannst programmieren, effektiv vorhandene Programme und Skripte erweitern.
  • Du verfügst über ein hohes technisches IT Hintergrundwissen, um Dich auch in noch unbekannten Produkten & Systeme zurecht zu finden, begeisterst Dich für moderne Softwarearchitektur und -Technologie und hältst Dein Wissen stets aktuell.
  • Du verfügst über ausgezeichnete Fähigkeiten technische Probleme schnell zu identifizieren und zu analysieren, hast eine Liebe zum Detail, mit ausgeprägter Aufmerksamkeit für taktische Ausführung und Durchsetzungsvermögen, bist höchst selbstmotiviert mit einem hohen Maß an Initiative und Tatkraft.
  • Du hast eine hohe Dienstleistungsbereitschaft und verfügst über eine natürliche Servicebereitschaft. Das Lächeln in Deiner Stimme kann man spürbar wahrnehmen! Deine Kommunikation erfolgt verhandlungssicher, in Wort und Schrift, auf Deutsch und Englisch.

Diese Rollenbeschreibung passt nicht 1:1 auf Dich? Das macht nichts! Erzähl uns Deine Geschichte! Sende uns ein kurzes Motivationsschreiben und gern prüfen wir die Möglichkeiten bei Foxit für Dich!

Kontakt

Bitte senden Sie Ihre Unterlagen ausschließlich per Mail an [email protected].