by Alisa Fetic, Director of Marketing
How has the coronavirus affected working conditions?
The World Health Organization declared the rapidly spreading coronavirus outbreak a pandemic. Companies like Google, Amazon, Microsoft have mandated employees to work remotely to prevent the coronavirus spread. Universities also have transitioned to online classes and Harvard has even asked students to leave campus housing within a matter of days. Government agencies like the security exchange commission (SEC) becomes the first federal agency to ask DC employees to work from home. IT organizations of companies, universities, and government agencies are left with the pressure to ensure efficient access to critical business systems while employees work from home.
What was remote working like before?
Remote work is quickly becoming one of the most desirable benefits an employer can offer. Working remotely has already been growing in popularity for some time, with a 159% growth over the last 12 years. 41% of global businesses surveyed say they already offer some degree of remote working, with the International Data Corporation (IDC) expecting remote employees to make up around 72% of the American workforce in 2020. This is all, however, with the caveat that your company’s IT infrastructure is set up for success.
Is your IT infrastructure ready to support efficient remote work?
Wide-scale, long-term remote work situations may be more difficult if you’re not prepared. Providing remote workers efficient access to business-critical systems is an ongoing challenge for IT professionals today, especially those with poor internet connectivity or high latency issues. Many times, remote workers painfully wait for documents to open, losing thousands of hours of productivity. The time wasted waiting for documents to open causes delays in customer response, loss of revenue, increased employee frustration, and missed business SLAs.
Overcome the challenges of remote work
Remote workforces are losing thousands of hours waiting for documents to open which adds up especially for employees in document centric industries. What do financial services, insurance, and healthcare industries have in common? Managing mountains of paperwork and documents for their clients. What gets in the way of productivity is the time it takes agents to open one document containing hundreds of pages. At this point not only is the agent frustrated, but more importantly the customer response is delayed. Advanced document compression alone can reduce file times by 50%. Combining that technology with the automated conversion of your document repository to fully text-searchable PDFs can make it much easier to open files in one reader, much quicker to find content, and much less frustrating to access critical information.
The resolution in full effect
By enabling employees to access documents faster and easier, you stand to speed up document access from anywhere, which is crucial for remote working situations. Minimizing workflow delays and employee frustration can ensure to keep costs down and decrease employee turnover. Lastly, the ability to process requests faster can significantly increase customer satisfaction, in these unexpected work circumstances and beyond. Make sure your company is armed with a contingency plan when remote working is the only option. Increase business efficiency for your document centric team to ensure business is not effected.
Contact us to learn more.