Why Digital Transformation is Critical for Improving Customer Satisfaction
Winning and retaining customers requires keeping pace with nimble, digital competitors by providing an out-of-this-world customer experience. By supporting faster, leaner document processes, the digitally transformed enterprise can respond to requests more quickly and position themselves to win more business over slower competitors.
So what can your organization do to improve customer experience and create faster, digitally transformed document processes? Foxit’s Rendition Server supports digital transformation by integrating fully scalable document-to-PDF conversion across enterprise systems. This enables your organization to address sudden peaks in processing demand by automatically spinning up or spinning down processing resources. In addition, with automatic failover and load-balancing, Foxit Rendition Server prevents any single point of failure from disrupting your processes and delaying your turnaround time to clients waiting on a response.
Improving CSAT through digital transformation also means replacing slow, costly manual processes with highly efficient, automated systems. With the ability to ingest a wide variety of image and born-digital file formats including emails, TIFFs, Microsoft Word, and complex PDF types, Rendition Server enables automatic processing of more documents. This limits the time and cost incurred from manual exception handling in your document processes. It also provides a smoother customer experience by avoiding the need to ask customers to resubmit their documents in a compatible format due to processing errors. As more customers submit documents via mobile devices and email, the ability to support digitally generated content efficiently is crucial to providing a great customer experience.