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Technical FAQ

Foxit Phantom PDF Suite

1. How do I upgrade from Foxit Phantom PDF Suite 1.x to the latest version?

Current paid and registered customers will receive an e-mail from Foxit Corporation explaining the upgrade process. Using the download link in the e-mail, customers can download Foxit Phantom PDF Suite 2.0 installer to complete the upgrade successfully.

2. Is there a cost associated with this upgrade?

No, users can upgrade Foxit Phantom PDF Suite 1.x to 2.0 for free. The license key file which customers have purchased for Phantom PDF Suite 1.x is transferable to Version 2.0.

3. Why do I need to upgrade to version 2.0? Any new features added?

In Foxit Phantom PDF Suite 2.0, we fixed some bugs reported in Phantom PDF Suite 1.x and also added exciting new features and functionalities along with performance optimization which will improve your user experience. You can get more information about Phantom PDDF Suite 2.0 from our Phantom page at http://www.foxitsoftware.com/pdf/phantom/index.php

4. What's Foxit Phantom PDF Suite?
Foxit Phantom PDF Suite is a business ready PDF toolkit, with everything you need to create professional PDF documents and streamline business processes: fast, easy to use, all at a price that fits your budget.

5. How is Foxit Phantom PDF Suite different from Foxit Reader and other members in Foxit PDF family?
Foxit Phantom PDF Suite is an all-in-one application containing PDF Viewer, Creator, Editor, Page Organizer, Forms Designer and advanced business feature functionality.
The Foxit Free Reader is a tool for viewing PDF Documents only.
You can get more detailed information on specific features in the individual products within the Foxit Reader Family by visiting our Feature Comparison page. 

6. How come Foxit Phantom PDF Suite is so much faster than other companies' tools?
Foxit Phantom PDF Suite is built on the award winning PDF rendering technology inside of Foxit Reader, allowing you to view any PDF document at faster speeds with greater fidelity regardless of source.  

7. Can Foxit Phantom PDF Suite be installed on Windows X64-bit edition? Do you have MSI package for silent installation?
Foxit Phantom PDF Suite can install and run successfully on Windows X64-bit edition.
Foxit Phantom PDF Suite has MSI package for your silent installation and un-installation.

8. How can I get Foxit Phantom PDF Suite? How can I check out the latest version?
You need to sign up for free trial from http://www.foxitsoftware.com/pdf/phantom/register.php to get Phantom PDF Suite installer.
You can always check out the latest version from Phantom webpage http://www.foxitsoftware.com/pdf/phantom/

9. How long can I try Foxit Phantom PDF Suite for free? What will happen after the expiration?
You have 30-day free trial of Foxit Phantom PDF Suite. After 30-days, Foxit Phantom PDF Suite will no longer launch.  To use Foxit Phantom PDF Suite after the 30-day trial you must purchase a License key from Foxit and register your copy of Foxit Phantom PDF Suite.

10. I think I have a registered copy of Foxit Phantom PDF Suite. How can I find my serial number?
The serial number for any Foxit product can be found in the help menu of that product.  Click on Help > About to locate your serial number.

11. What is the difference between Support/Maintenance and Upgrade Programs?
Customers choosing to purchase the annual Support/Maintenance program will be supplied with bug fixes and feature enhancements free of charge for the current software version (example: Version number 1.0 to 1.1).  Customers purchasing the annual UpgradeProgram will receive all product upgrades and fixes including major product upgrade with new features and capabilities (example: Version number 1.1 to 2.0).   All purchasers of Foxit Phantom PDF Suite receive our world-class support & maintenance for one year at no extra charge.

12. Is Support/Maintenance update free? What about Upgrading?
Foxit will provide the first year of Support/Maintenance for free. The Upgrade Program is available for purchase at anytime.  If you choose to purchase the Upgrade Program, a year of free Support Maintenance will be added following the end of your Upgrade Program subscription.

13. Why can't I install MSI package successfully sometime?

Maybe you ever installed exe installer on you computer before you install msi package. Please reboot and try again.

14. Can I convert multiple non-PDF files to a single PDF file?

Yes. You can convert multiple non-PDF files to a single PDF file by choosing “File->Create PDF->Create PDF from multiple files”. This feature will enable customers to browse and add all files to be converted.

15. Can I insert a paper document into my current PDF document?

You can easily insert a paper document into your current PDF document with one step, from “Organize->Insert Pages->From Scanner”. This process eliminates the need to perform a separate scan and insert.

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Foxit Reader

How-to issues

Are you having one of these common issues?

  1. What is Foxit Reader?
    Foxit Reader is a small PDF reader for you to view, search and print PDFs. With this software, you are able to design interactive PDF forms, measure distances, insert images, add links, create annotations on PDFs, highlight PDF text, email PDFs, etc. For more information about Foxit Reader visit here: http://www.foxitsoftware.com/pdf/reader
  2. Is Foxit Reader free?
    Yes. Foxit Reader is free software. Moreover, since version 4.0, advanced features have been included in this free Reader. You can now freely use those pro features without additional licensing.
  3. Do I have to buy upgrade key if I want to update my old Reader to the newest version?
    You are free to upgrade the program whenever you want. The latest version of Foxit Reader does not require a key.
  4. How to remove the evaluation marks after purchasing Foxit Form Designer?
    For trial users, Foxit Reader will stamp evaluation marks on edited pages. After purchasing and installing licenses, you can choose Help>Remove Evaluation Marks to remove all the evaluation marks on the file at once.
  5. How to add Foxit Reader button?
    Step 1:
    Please get the Foxit Reader button from https://www.foxitsoftware.com/img/icon_getreader.gif and upload it to your website server.
    Step 2:
    Add the below code to your website's homepage:
    <a href="http://cdn01.foxitsoftware.com/pub/foxit/reader/desktop/win/4.x/4.1/enu/FoxitReader41_enu_Setup.exe">
    <img border="0" src="icon_getreader.gif" width="88" height="31"></a>
    Note: The src above is the path where you input to save the icon getreader.gif picture.
  6. What’s the Updater?
    The Updater contains three headings for the actual updates: Basic Module, Service Module, and Reader Update. The updates will be listed below these headings when they are released, depending on their type.  
  7. Do I need to uninstall the old version before executing a new installation?
    No, you can simply overwrite the old installation. If you would like to uninstall the old one, and perform a fresh installation, see How to uninstall Foxit Reader.
  8. Where can I download the MSI Installer Package?
    If you are with an enterprise and need a version to distribute at your organization, please fill out the form from the link below and we will get in contact with you soon.
    http://www.foxitsoftware.com/pdf/reader/enterprise_reg.php
  9. Where can I find the latest Program version/build?
    You can find the latest version via the following ways:
    From the Web page
    You can always find the latest version/build from the download page at http://www.foxitsoftware.com/downloads/.
    Update Manager from within the program
    Open Foxit Reader, go to Help>Check for Updates Now…, look into the Available Updates, if there is   a newer version available it will be listed under the Reader Update. The following legend illustrates there is a newer version of Foxit Reader 4.0 available to update.

    Subscribing Newsletters
    You can subscribe for newsletters of the product you are interested in at: https://www.foxitsoftware.com/mailinglist/subscribe.php, The Newsletter will keep you informed of news and new software at Foxit.
  10. Where can I view the command line usages? 
    • Open Foxit Reader, go to Help>Command line Help.
    • In the start Run line, input “C:\Program Files\Foxit Software\Foxit Reader\Foxit Reader.exe" –help
  11. Where is the preferences.ini file for version 3.3.1?
    The INIfile has been removed since version 3.1(included).  Most of the preferences settings are stored in HKCU. For administrators, if you want to custom preferences for users, the workaround way is to custom the registry under HKEY_CURRENT_USER\Software\Foxit Software\Foxit Reader\MainFrame, and then import it into your users’ machines.
  12. Where is the Crashlog.txt file?
    When a crash happens, you could find the Crashlog.txt file in the folder where the Foxit Reader executable program is located, somewhere like C:\Program Files\foxit software\Foxit Reader.
    Note: Be sure you have the modify rights to access the folder where Foxit Reader.exe Folder. If you don’t have the rights, the crashlog file would not be able to write into the folder.
  13. How to Uninstall Foxit Reader?
    To uninstall Reader, you can do one of the following ways:
    Using the Uninstall.exe program
    • Navigate to Foxit Reader installation folder, by default it’s somewhere like C:\Program Files\foxit software\Foxit Reader.
    • There you shall see Uninstal.exe program, double click on it to uninstall it.
    Using the Add/Remove Programs from Windows
    • Open Control Panel, find Add/Remove Programs.
    • Find Foxit Reader, click Remove to uninstall it.
  14. How to set Foxit Reader as my default PDF reader?
    You can set Reader as default from within the program:
    • When you open Foxit Reader for the first time, you will be asked whether to set Foxit Reader as your default PDF viewer. Click Yes.
    • Open Foxit Reader, go to the Help menu, and select Set to Default PDF Reader.
    You can also set Reader as default from within your system:
    • For Windows XP. Open My computer>select the Tools menu>Folder Options>File Types> find out PDF>click the Change button and choose Foxit Reader.
    • For Vista and Windows 7. Go to Control Panel\Programs\Default Programs\Set Default Programs, set the default program there.
  15. How to Un-associate Foxit Reader with PDF?
    Every PDF viewer provides an option to set it as default PDF reader. Therefore to un-associate PDF file type with Foxit Reader, simply open the viewer you desire and set the option there. This will change the PDF default registry entries.
  16. How to change the document number in the recently used list?
    You can configure Recent File in Preferences. The number value is ≥1 and ≤10, but since version 3.2, the minimal number can be 0. The following shows how to get going:
    • For versions before Reader 3.1(included): Open Foxit Reader, select the Edit menu>Preferences>click the General tab > select the Maximum number of documents in history list check box, set the maximum number of documents in recently used list.
    • For version since Reader 3.2(included): Open Foxit Reader, select the Tools menu>Preferences > History > specify a value for the maximum number of documents in recently used list.
  17. How to print the document with the annotations?
    • Open the print dialog box;
    • Point to Print What at the bottom of the dialog box;
    • Select Print Document and Annotations.
  18. How to edit saved Typewriter Text?
    • Open Foxit Reader;
    • Choose Tools > Hand Tool or Annotation Selection Tool;
    • Double click on the typewriter text to bring up the pop-up note box in which you can edit the text.
  19. How to change markup color of a comment?
    • Select a commenting tool you desire, highlighting tool for example.
    • Click on the fill color icon in the Properties Tools bar, select a color to change.

    Note: The selected color will be used as default until it is changed.
    Tip:  If the Properties Tools bar doesn’t show up in the Toolbar, check it by right clicking on the toolbar.

  20. How to change the color for all the existing comments?
    • Hold down CTRL key;
    • Click to select the comments;
    • Right click your mouse and select Open Properties;
    • In the Appearance tab, change and select a color you want.
  21. How to customize the background color?
    • For versions before Reader 3.1(included): To change the default background color, please go to menu bar of Foxit Reader, then choose Edit>Preferences>Document Colors>select the Replace Document Colors > check in Custom Color, and then click the color button next to Page Background to open a palette and select the color to change.
    • For version after Reader 3.2 (included): To change the default background color, please go to menu bar of Foxit Reader, and then choose Tools>Preferences>Documents>select the Replace Document Colors>check in Custom Color, and then click the color button next to Page Background to open a palette and select the color.
  22. How to check if the content is text or not?
    To check if the content is text or not, do one of the following:
    • Use the Select Text tool which can be accessed by the shortcut key Alt+6 or under the Tools menu. Text will be selected by the Select Text tool.
    • Use the Text Viewer which can be accessed by the shortcut key Alt+9 or under the Tools menu (before V3.1) or View menu (after v 3.2). Text contents will show in the Text Viewer window.
  23. How to view the security settings in a document?
    Reader version 3.2 supports to view Security settings in a document. The following shows how to:
    • Open Foxit Reader.
    • Go to File>Properties>Security, where you can view the security settings placed on the document.
  24. Where can I get the separate critical Add-ons for Foxit Reader?
    Here you can go:
    http://www.foxitsoftware.com/pdf/reader/addons.php, you will find a list of critical add-ons are listed there available for downloading.
  25. How to manually extract a "fzip file"?
    All the critical add-ons for Foxit Reader are compressed in "fzip", they can be extracted and installed by the Install Update under Help men.  See Manually Install for how to do.
  26. How to install the add-ons for Foxit Reader?
    To install the add-ons, use one of the following ways:
    Manually Install
    Tip: The .fzip file will be auto deleted after installation.
    Auto Install
    • Open Foxit Reader.
    • Drop down Help Menu.
    • Select Check for Updates Now….
    • In the Available Updates box, select the desire add-on
    • Click on Add button to move it to the Selected Updates box.
    • Highlight the selected update and click Install button to install it.  
  27. How to disable the Critical Add-ons prompt when I open a file, like Eastern Asian Language, JPEG2000/JBIG Decoder?
    The Critical add-ons cannot be disabled. They are required to display the documents correctly. If the add-ons are unavailable, most possibly your documents would display as blank or incompletely.
  28. How to uninstall the Spell Checker
    • Navigate to Foxit Reader installation folder, somewhere like: C:\Program Files\Foxit Software\Foxit Reader\
    • Find the folder called lex, delete it.
  29. How to uninstall the Foxit Reader Plugin for Mozilla?
    To uninstall the plugin, do the followings:
    • Navigate to Foxit Reader installation folder, somewhere like: C:\Program Files\Foxit Software\Foxit Reader, delete the Plugins folder.
    • Navigate to Firefox installation\Plugins folder, somewhere like C:\Program Files\Mozilla Firefox\plugins, find the file called npFoxitReaderPlugin.dll, delete it.
    • Finally, restart Firefox to complete the uninstalling.
  30. How to make Reader open PDF files within Firefox?
    To make Reader open files in Firefox, please make sure the following things:
    • Foxit Reader is the version 3.x or greater.
    • Foxit Reader is the default PDF viewer of the system.
    • Foxit Reader Plugin for Mozilla has been installed. If it has been installed properly, the following place will change accordingly:
      • In the Foxit Reader installation\Plugins folder, two files are created: npFoxitReaderPlugin.dll and FoxitReaderOCX.ocx .
      • In Mozilla Firefox\Plugins folder, the Foxit dll file is created: npFoxitReaderPlugin.dll.
    • In Firefox, the following options will be changed:
      • In the ‘Tools > Add-ons > Plugins’, the ‘Foxit Reader Plugin for Mozilla’ has been enabled.
      • In the ‘Tools > Options > Applications’, find the PDF Content Type has been changed to the ‘Foxit PDF Document’, and it’s ‘Action’ is changed to ‘Use Foxit Reader Plugin for Mozilla’ or ‘Use Adobe Reader (in Firefox) if Adobe has been also installed on the same machine.
  31. How to specify a network printer with /t command line option?
     To print to a network with /t command line utility, it’s required to specify the full path for the printer.  For instance:
    "c:\foxit reader.exe" /t "c:\user\11.pdf" \\192.168.0.160\hp color laserjet 3800 ps
  32. How to open multiple PDFs from the command line and what’s the syntax?
    Supposing Foxit Reade is installed by default in the C:\ driver, and you are going to open two PDF files under E:\ driver, here you can execute:
    "C:\Program Files\Foxit Software\Foxit Reader\Foxit Reader.exe" "E:\xx.pdf" "E:\ xxx.pdf"
  33. How to change the units in the Print dialog box?
    Since version 3.2 (included), Reader has the ability to change the measurement units. It can be done in the Preferences>Documents>Measurement Units section.
  34. How to get rid of the Exit button in full screen mode?
    Please open Foxit Reader, go to the Edit menu>Preferences>click the Full Screen tab>uncheck the Show Exit Button check box.
  35. How to switch between PDF tabs in the full screen mode?
    This feature has been supported since version 3.1 (included)
    • Press Ctrl+Tab to switch between tabs from the right towards
    • Press Ctrl+Shift+Tab to switch between tabs from the left towards
  36. How to scroll pages continuously in full screen?
    You can change it via Preferences. Open Preferences. Short cut key CTRL+K. Select Full Screen tab>uncheck One Page at a time under Full Screen Navigation, click ok to save and exit.
  37. How to remove the Advertisements?
    You can remove the Advertisements bar easily by right-clicking on a blank area of the toolbar and then uncheck the Advertisement on the context menu.
  38. How to edit a PDF file with Foxit Reader?
    Foxit Reader is not designed to edit PDFs. However, you can download Foxit PDF Editor with Foxit Reader Update Manager. When you have installed it successfully, please go to the Tools menu>Modify Content...to edit your PDF files.
    Foxit Another product -- Foxit Phantom has the ability to edit the file too. It provides Touch Up tool for you to modify the file.  For more information about Phantom, please visit this web site: http://www.foxitsoftware.com/pdf/phantom/
  39. How to convert PDF files to text files?
    • Open Foxit Reader
    • Go to the File menu> select Save As…
    • Drop down File Type box, select .txt > designate a folder to store it> click Save.
  40. How to convert scanned PDF files to text files?
    Foxit Reader cannot convert a scanned text image into a text file.  To convert a scanned PDF file to a text file, you can use your scanner's software with the OCR (Optical Character Recognition) feature to scan the document and this will allow the text to be recognized.
    The OCR feature has been available in Foxit Phantom 2.1. If you would like to try it, you can register to download it at this web page: www.foxitsoftware.com/pdf/phantom/register.php.
  41. How to create Foxit Reader shortcuts on the desktop and Start Menu?
    Please download the installer version of Foxit Reader from our website, which will create shortcuts automatically on your desktop and Start Menu.
  42. How to open the links to PDF files in IE?
    Yes. Please set Foxit Reader as your default PDF viewer so that you can open the links to PDF files directly in IE.
  43. How to change the interface language?
    • Open Foxit Reader.
    • Go to Tools>Preferences > Languages > Choose a Custom Language.
    • You will receive a Missing Component Found message and ask if you want to download, click Yes to start the download manger, and click Download to start.
    • When the download progress bar appears full and Done button is active, click on it to finish.
  44. How to change the default interface language for all users? 
    Currently, the language preference setting is stored in the HKCU. There is not a global option for all users. But since every language has an exclusive ID and is stored in the registry. So you can change the language ID from the registry entry and batch import it into the users’ machine. Here are the procedures:
    • Open Registry, go to HKEY_CURRENT_USER\Software\Foxit Software\Foxit Reader\LANGUAGE
    • Change the language ID
    • Right click on this entry, export it and batch import it into registry for every user.
  45. How can I check Foxit Plugin for Firefox via Mozilla plug-in checker web site?
    Currently Foxit doesn’t support this plugin checker method. You can check the plugin updates in the website:
    www.foxitsoftware.com/downloads, and then scroll down to the section: Critical Add-ons in Foxit Reader where the most recent version of Foxit plugins will be updated.
  46. How to change the option for safe reading mode?
     Safe Reading mode was added in Foxit Reader version 3.3.1, and is listed under the Preferences/Trust Manager. If the Safe Reading mode was enabled during the installation, to disable do the following:
    • Open Foxit Reader.
    • Drop down Tools menu, select Preferences. Shortcut key is Ctrl+F.
    • Select Trust Manager, change the option safe reading mode.
  47. How to show the cover page during facing, i.e. the even pages on the left, odd pages on the right?
    Please go to View menu>Page Display, check Show Cover Page during Facing. This will show even pages on the left, odd pages on the right.
  48. How to disable ASK button in the Find toolbar?
    Please go to Edit>Preferences>Internet Search, check the option Hide ASK.com Search Button.
  49. How to open the PDF Portfolios?
    PDF Portfolio package is Adobe file compress format. To open those files, please do the followings:
    • Open Foxit Reader
    • Click on the Clip button on the Navigation Panel in the lower left corner of the Reader window; if the Navigation Panel is hidden, go to View menu > Navigation Panels > click on Attachment to show it.
    • You will see all the Portfolios are listed in the Attachment panel, double click the file to open it.
  50. Why can’t Reader remember the Page Layout Settings in Preferences? I have 'Facing' as my default layout, but every document opens in 'Single' mode.

    Please understand the following things:

    • If the document has its own page layout setting, a ‘single’ mode for example, this file will always is open in Single mode. The page layout setting is set up by the initial author of this document. To view this, you can use Foxit Phantom. Open the file with Phantom, go to File > Properties > Initial View where you can see the layout settings for this document. 
    • In PDF standard, PDF Reader will always adhere to the document initial settings. So when Reader opens a document, it will always check the document initial settings first, if there are any, the documents settings will apply, if none, Reader preferences settings will take effect.  You can change the layout setting at the current view by View > Page Display > Facing for example.
  51. Why does the file open in reverse page order?

    The Reverse option shall have been activated. To change, please go to View menu > uncheck Reverse View.

  52. Why the Editing toolbar is active with version2.3 but disabled in the greater version when I open a file?

    Most probably, this file is secured. To check if it’s secured or not, open the file with Foxit Reader above version 3.3, go to File>Properties>Secure where you can view the security info. Earlier reader version like Reader 2.3 doesn’t make a judgment on the security handler placed on the document. It allows all documents to be editable. However the following versions afterwards become more PDF standardized, it will detect the security and disable the toolbar accordingly.

  53. Why I still get the evaluation marks when using Form tools?  I have purchased Foxit Reader Pro Pack?

    These evaluation marks are created by Foxit Form Designer, which is independent from Foxit Pro Pack. If you purchase a license of Foxit Form Designer, you will be able to get rid of them. Also, the license automatically covers all the features that are available in Pro Pack.

  54. Why can’t I highlight text with the Highlight Tool?

    Please make sure the following two cases:

    • See if the file has permission security allowing no comment on it. See here for how to check the Security in a file.
    • See if it’s an image or scanned file. The highlight tool is available for text exclusively. It will highlight nothing if it is an image. See here for how to check out if the content is text or not.

    Tip: To highlight an image object, you can use the Drawing Markup tool, e.g. Rectangle tool to highlight it.

  55. Why I can't copy text in the page?

    Please make sure the following two cases:

    • See if the file has permission security allowing no copy on it.  The copy option will be disabled if it’s secured. See here for how to check the Security in a file.
    • See if it’s an image or scanned file. The Select Text tool will select nothing to copy if there contains not text in the page.  See here for how to check out if the content is text or not.

    Tip: If there are only images in a file, you can copy them with the Snapshot tool.

  56. Why the Current View is grey when I zoom /adjust a PDF and try to print it?

    The current view is only available in the Singe Page viewing mode. To active the Current View option, please change the layout mode to Singe Page by one of the following ways:

    • Go to View menu > Page Display > Single Page
    • On the Status bar, click on the Signe Page button.
  57. Why I see nothing but only the three update headings in the Updater List?


    Please double clicking on the headings, if nothing expanded, it may have the following possible causes:

    • There is no update available for the time being.
    • You have probably installed all the add-ons and updates. If so, try the following solution:

    Conduct an uninstalling and reinstalling.

    If you don’t like reinstallation, try the following way:

    • Navigate to HKEY_CURRENT_USER\Software\Foxit Software\Foxit Reader\Updates List, clear all the sub-entries.
    • Restart Foxit Reader and check the updates again.
  58. Why I am unable to rotate typewriter tool to right view after the page is rotated?

    This issue only occurs in Foxit Reader version 2.3. If the page is rotated, the typewriters will be rotated too. User cannot to rotate it to the right view. Upgrading to most recent version of Foxit Reader will fix the problem.

  59. Why I am unable to input latvian language with typewriter tools?

    When you are going to write for example ā,š,ū like this, it will be showing as mark ''?''. This is caused by the Unicode support. Upgrading to most recent version of Foxit Reader will fix the problem.

  60. Why I am unable to keep the toolbar top in a line?

    After you minimize the window and bring the foxit window up again, the toolbar on the top always rearranges vertically on the left side, requiring a Alt+F8 every time to make it line up at the top again.  This issue has been fixed. Upgrading to most recent version of Foxit Reader will fix the problem.

  61. Why it is simply printed as blank pages, when I am going to print a PDF ?

    This might be caused by the Print What which is unintentionally selected as Annotation. Try the following procedures to work around it:

    • Open Foxit Reader
    • Click on the Print button. Shortcut key is Ctrl+P
    • In the pop-up Print dialog box, look into Print What, select Document and Annotations.
  62. Why the text appears blurred in some PDF documents?

    Please try this: go to the Tools menu > Preferences > Page display > check the option  Display texts optimized for LCD screen.

  63. Why do I get only page numbers like "-----Page 1 -----" when I convert a PDF file to text?

    To convert a PDF file to text, please make sure that the PDF file contains textual objects. You only got the page numbers because this file may only contain images and graphics. See How to Check out if the Content is Text or not .

    Does one of the Prompts/Error Messages happen on you?

  64. Prompt Message:  Do you want to allow the following program to make changes to this computer?

    Possible Cause:
    This would happen in Vista or Windows 7 with User Access Control on. 
    Solution

    • Please navigate to Foxit Reader installation folder, somewhere like "C:\Program Files\Foxit Software\Foxit Reader", select Properties by right clicking on the FoxitReader.exe file;
    • In the popup window, select Compatibility tab, uncheck  Run this program as an administrator under the Privilege Level; if it's greyed, click the button  Change settings for all users, uncheck Run this program as an administrator  under Privilege Level, and then click Ok, Ok to exit the window.
    • Finally try again. The prompt shall not launch when Foxit Reader starts.
  65. Error Message: Failed to download

    When you are going to download a language, you may get this prompt message.
    If it isn't the network problem, it must be that the language you need has not been translated yet. We would really appreciate it if you can help us translate it into your language. For the information on how to help localize Foxit Reader, please visit http://www.foxitsoftware.com/bbs/forumdisplay.php?f=9 for details.

  66. Prompt Message:  Foxitreader OCX.ocx failed to load

    When, the following message may pop up: Foxitreader OCX.ocx failed to load
    Possible Cause
    This happens when you open a PDF file in Firefox if the “FoxitReaderOCX.ocx” file failed to register.
    Resolution
    To solve the problem, run with Admin account, and do one of the following steps

    • Navigate to Foxit Reader install directory (like “C:\Program Files\Foxit Software\Foxit Reader”), right click on Foxit Reader and select Run as Admin.
    • Click Start, select Run, in the Open line, input <regsvr32.exe "C:\Program Files\Foxit Software\Foxit Reader\plugins\FoxitReaderOCX.ocx">. You shall get a success message if succeeded.

    Note: the ocx file path depends on where you install Foxit Reader.

  67. Prompt Message: Access is denied.

    Possible Cause
    This happens when you were going to update the add-ons with the User Access Control (UAC) is on
    Solutions
    Tweak I

    • Navigate to Foxit Reader install directory;
    • Right click on Foxit Reader.exe;
    • Select Run as Administrator.
    • Finally, try to update the add-on again.

    If the above method doesn’t help, try the following:

    Tweak II

    • Navigate to Start Menu > Settings > Control Panel > User Accounts > Turn User Account Control on or off
    • Select to turn off the User Access Control.
    Note: This will require you to restart your computer. After upgrading, you can turn on the UAC again.
  Back to FAQ List >>

Foxit PDF Editor

1. Why can’t Foxit PDF Editor display some letters correctly?
There are two possible reasons listed below:
1) The fonts you want to use are not embedded in the file. Foxit PDF Editor cannot find any suitable substitutes to make them display correctly.
2) The PDF file contains Asian characters. Please refer to Q2 for details.

2. Why does Foxit PDF Editor ask for CJK.bin?

This is because your PDF file contains Asian characters. You will need to click here to download the CJK.bin and save it in your Editor directory in order to display those CJK characters correctly.

3. Why can’t I input text in some languages?
Foxit PDF Editor supports ANSI, CJK (Chinese, Japanese, and Korean), and Symbol Character Set. For example, some Russian fonts cannot be edited with Foxit PDF Editor because they use the Russian Character Set.

Foxit PDF Editor will support more languages in the future.

4. Why can’t I edit some certain letters?
It is probably caused by one of the following:
1) The Character Set specified in embedded fonts is incomplete. (In this case, you can click on “Add Text Objects” button, insert these letters, and change the font with Standard Windows Fonts.)
2) Some Character Sets are disordered. (In this case, you can click on “Add Text Objects” button, insert these letters, and change the font with Standard Windows Fonts.)
3) The Character Set specified in these letters is not supported by Foxit PDF Editor. (Please refer to Q3)

5. How to import TrueType fonts?
Open Foxit PDF Editor, click the “Import Font” button on the toolbar or choose the “Edit” menu > Import Font, then select the font you wish to import.

6. How come there is a "~$***.pdf" file created in the original file's directory?
"~$***.pdf" suggests that it is a temporary file created by Foxit PDF Editor. This file will disappear automatically when you close the file you are editing.

7. Does Foxit PDF Editor support Chinese characters?
Yes. To insert or edit Chinese characters, you will have to import Chinese fonts first. Please click the “Import Font” button on the toolbar or go to the “Edit” menu > Import Font to import any Chinese fonts you would like to use.

8. Why can’t I save or print a protected PDF edited with Foxit PDF Editor?
It is because that you don’t have the permission to modify or print the PDF. To edit this file, you would need permission from the author.

9. Does Foxit PDF Editor support drag-and-drop?
Yes.

10. Can I create a PDF file with Foxit PDF Editor?
Yes, you can create a PDF file by creating a blank PDF page, and then doing some editing and saving it with Foxit PDF Editor.

To create a new PDF page, please click the “New” button on the toolbar.

11.Can Foxit PDF Editor edit the annotations?
No. Foxit PDF Editor does not display or edit the annotations. To read or edit the annotations, please refer to Foxit Reader.

12. I have filled out an interactive form with Foxit Reader, but when I open the filled file with Foxit PDF Editor, all the data is gone. Why?
Because the values you entered are not the original PDF file data. Foxit PDF Editor cannot display the entries.

13. Do you have Foxit PDF Editor for other platforms besides Windows?
No.

14. How do I set a page background color?
PDF files do not have any background color actually. However, you can do the following to create a background object:
To set a page background color, you can select "Add a Graphics Object” and draw a rectangle that is the size of the page. Set your preferred color in the "Fill Color" option on the Property List and then set this rectangle to background by right-clicking the object and selecting "Set to Background" or using the shortcut key "Alt+1".

15. How to use key file?
Please download a latest version of Foxit PDF Editor from our website, and save the key file (a temporary key or permanent key you received from Foxit) into the directory where you installed Foxit PDF Editor, by default the installation folder is C:\program files\Foxit Corporation\foxit editor. Please do not change the contents of the key file.

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Foxit PDF Creator

1. What is Foxit PDF Creator? Why can't I see it after installation?
Foxit PDF Creator is a virtual printer that is used to convert any type of printable documents to PDF files. It is a small, fast, and easy-to-use PDF creation tool.

Foxit PDF Creator is an application without User Interface(UI). It does not work like ordinary software but acts like a real printer. To convert a file to a PDF, just open it and print it with Foxit PDF Printer (Creator).

2. I got a message saying "Error tag=AddPrinterDriver(997): Overlapped I/O operation is in progress" when I tried to install Foxit PDF Creator. What's the problem?
Please start the Print Spooler service before installing Foxit PDF Creator. To start the Print Spooler service, you can go to Control Panel > Administrative Tools > Services > select and right-click "Print Spooler" > Start.

3. How do I register Foxit PDF Creator?
Please click the Start Menu > Programs > Foxit PDF Creator > Registration. In the Registration of Foxit PDF Creator dialog box, please find and select the pcrkey.txt file, and then click "Register the key". Please do not rename the key file sent from our sales team.

4. I got a message saying "Error tag = CopyFileK(5): Access is denied." when I tried to register Foxit PDF Creator. What can I do? I'm using Windows Vista.
You failed to register Foxit PDF Creator in Vista because the UAC is enabled. To solve this problem, please go to the directory where you installed the Foxit PDF Creator, right-click "registration.exe" > select "Run as administrator" > click the browse button in Registration of Foxit PDF Creator dialog box > select the pcrkey.txt file > click "Register the Key". If you are not able to register, please feel free to contact us at support@foxitsoftware.com.

5. I got a message saying "Error tag = CopyFileK(5): Access is denied." when I tried to register Foxit PDF Creator. What can I do? I'm using Windows XP.
Please copy the key file to drive:\WINDOWS\system32\spool\drivers\w32x86\3. If it doesn't work, please feel free to contact us at support@foxitsoftware.com.

6. I have registered Foxit PDF Creator successfully. Is it possible to get rid of the evaluation marks on PDF files I got before registration?
You can only get rid of those evaluation marks by reprinting them again. Plus, you'd better restart the programs like Word and Excel after registration.

7. I have a Word document with hyperlinks in it. Can Foxit PDF Creator convert hyperlinks?
Yes. Please note that you should use the com addin to convert the hyperlinks.

8. I want to convert a document into a PDF file with Foxit PDF Creator, but I found that the PDF file is much bigger than the original one. How can I reduce the file size?
This problem is due to the images in the original document. To reduce the file size, please do the following:

  • Before printing, go to the Foxit PDF Printer Properties dialog box > select the "General" tab > uncheck the option of "Support transparent imaging model (72-300)".
  • Send us an email at support@foxitsoftware.com for further inquiries.

9. Why can't I uninstall Foxit PDF Creator?
It's probably because the Foxit PDF Printer driver is still running. To uninstall it, please make sure the Print Spooler service has been started, and then do the following:

  • Click Start > Settings > Printers and Faxes.
  • Choose "Foxit PDF Printer" and delete it.
  • Go to the "File" menu > Server Properties > "Drivers" tab > select the "Foxit PDF Printer Driver" entry > click the Remove button.
  • Reboot your PC.

10. How to install and register Foxit PDF Creator silently?

  • Open cmd.exe.
  • Execute:   msiexec /i <FoxitPDFCreator302_enu_Setup.msi.> /qn KEYPATH=" absolute path of License key file " or msiexec /i <FoxitPDFCreator302_x64_enu_Setup.msi> /qn KEYPATH=" absolute path of License key file " if you are using 64 bit Windows Edition.
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Foxit Reader for U3

1. What is U3?
U3 LLC is based in Redwood City, Calif. Its objective is to expand USB drive technology beyond storage. Users will be able to easily carry, store and launch a wide range of new applications from their U3 device from any PC wherever they may go. For more information see http://www.U3.com.

2. Is Foxit Reader for U3 free?
Foxit Reader 2.0 for U3 itself is free. And the add-ons are also free. However there is a non-free add-on called Pro Pack which unlocks functions to save annotation, save a PDF document as a text file, copy text from text viewer.

Without Pro Pack, you are still able to annotate a PDF document and print it out. However when you save the annotated document, it will be stamped with an evaluation mark on the top-right corner of the annotated pages. If you purchase a Pro Pack add-on, then there will be no evaluation mark.

Furthermore, you only need to purchase one license for Pro Pack add-on, and then the license can be used either in Foxit Reader for U3 or in Foxit Reader for Windows.

3. How to register Foxit Reader Pro Pack for U3?
Just saving the key file to the "Documents\Foxit Corporation\" is Okay. If failing to find "Foxit Corporation", run Foxit Reader program first and then the folder will be there.

4. I have purchased Foxit Reader Pro Pack. Does this key also work for U3?
They share the same key, however, the license can be used either in Foxit Reader for U3 or in Foxit Reader for Windows. Please make sure the key can't be used in both cases at the same time.

5. Where does Foxit Reader for U3 save the update file such as language package?
They are all saved in "Document->Foxit Corporation".

6. Can Foxit Reader for U3 associate with PDF files in my PC?
No, Foxit Reader for U3 can't do file association. You should use file->open to open PDF file in your PC.

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Foxit Reader for Windows Mobile

1. What is Foxit Reader for Windows Mobile?
Foxit Reader for Windows Mobile is a small and fast PDF reader application for a variety of mobile devices, including Pocket PC, Smartphone and Windows CE. It is built on Foxit Embedded PDF SDK (Foxit's new PDF rendering engine for mobile platforms), and supports Windows Mobile 2002/2003/5.0/6.0 and Windows CE 4.2/5.0/6.0. Foxit Reader for Windows Mobile makes it possible for users to view a variety of PDF documents and find texts on their small devices.

2. When I opened a PDF file with Foxit Reader for Smartphone, I found the “Reflow” option is gray. What’s wrong?
Only tagged PDF files can be reflowed in Foxit Reader for Smartphone. When you open an untagged PDF, the “Reflow” option turns gray. Tagged PDFs are PDF files that contain logical document structure and can be reflowed to fit small-screen devices.

3. I know that Foxit Reader for Smartphone provides a multi-language UI, so where can I download the multilingual UI packs?
Foxit Reader for Smartphone supports multi-language user interface. However, we only have English and Chinese language packs presently due to the limited translation resources. It would be appreciated if you can help us to localize Foxit Reader for Smartphone into your language.
To become a volunteer UI translator, please visit http://languages.foxitsoftware.com/.

4. I have a scanned PDF document which is totally blank in Foxit Reader for Windows Mobile. What can I do?
Because of the large file size, the Foxit Reader for Windows Mobile version on our website is not designed to support scanned PDFs (which include JPEG2000 or JBIG2 encoded images). However, if you have an interest in this function, you may e-mail us at sales@foxitsoftware.com so we can customize it to your needs.

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Key

1. Why my program still says "Evaluation Only"?
This problem might be due to

  • A) Invalid key: The key you are using is not a valid one. You might not have saved your key file under the same folder properly with Foxit program. Or there are more than one user using the same key at the same time.
  • B) key expiration: The key you are using was no longer within the valid date.

For either case, you can send your key file to sales@foxitsoftware.com, our Sales team will carry out investigation and get back to you ASAP.

2. How do I install the key file?
To install Foxit key, you simply need to save the key file (such as pedkey.txt) under the same folder with Foxit program without any modification to the key file by any means(Do not enter the content of key file to Foxit PDF Editor's warning message box.). In fact, you don't need to open the key file at all. Then run Foxit program again.

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