Welcome to the Frequently Asked Questions section of Foxit products. All of these questions are from our users and are intended to help you get familiar with Foxit products and find a solution to your problem. Should you have any further questions or suggestions, please feel free to contact us at support@foxitsoftware.com.

Foxit Reader

How-to issues
Are you having one of these common issues?
Does one of the Prompts/Error Messages happen on you?

1. What is Foxit Reader?
2. Is Foxit Reader free?
3. Do I have to buy upgrade key if I want to update my old Reader to the newest version?
4. How to add Foxit Reader button
5. What’s the Updater?
6. Where can I download the MSI Installer Package?
7. Where can I find the latest Program version/build?
8. Where can I view the command line usages? 
9. Where is the preferences.ini file for version 6.0?
10. Where is the Crashlog.txt file?
11. Do I need to uninstall the old version before executing a new installation?
12. How to Uninstall Foxit Reader
13. How to set Foxit Reader as my default PDF reader?
14. How to Un-associate Foxit Reader with PDF
15. How to show the cover page during facing, i.e. the odd pages on the left, even pages on the right?
16. How do I configure Smooth Text options?
17. Why can’t Reader remember the Page Layout Settings in Preferences? I have 'Facing' as my default layout, but every document opens in 'Single' mode.
18. Why does the file open in reverse page order?
19. How do I view the security settings in a document?
20. What is Read Mode and how can I switch to this mode?
21. Why can't I find any settings in the Voice option of Speech category in the Preferences dialog box？
22. Why can't Foxit Reader read Chinese?
23. Can Read Out Loud support other languages?
24. How to change the document number in the recently used list?
25. How to print the document with the annotations
26. How to edit saved Typewriter Text
27. How to change markup color of a comment?
28. How to change the color for all the existing comments?
29. How to customize the background color?
30. How to check if the content is text or not?
31. How to view the security settings in a document
32. Where can I get the separate critical Add-ons for Foxit Reader
33. How to manually extract a "fzip file"?
34. How to install the add-ons for Foxit Reader?
35. How to disable the Critical Add-ons prompt when I open a file, like Eastern Asian Language, JPEG2000/JBIG Decoder?
36. Some PDFs that contain Eastern Asian Language cannot be displayed correctly. Why?
37. How to uninstall the Spell Checker
38. How do I disable the Spell Checker?
39. How to specify a network printer with /t command line option?
40. How to open multiple PDFs from the command line and what’s the syntax?
41. How to change the units in the Print dialog box?
42. How to get rid of the Exit button in full screen mode?
43. How to switch between PDF tabs in the full screen mode?
44. How to scroll pages continuously in full screen?
45. How do I Launch Reader in Full Screen Mode on Startup?
46. How can I turn off the Start Page permanently?
47. How can I switch off the Advertisements?
48. How can I edit a PDF file with Foxit Reader?
49. How can I convert PDF files to text files?
50. How can I convert scanned PDF files to text files?
51. How to create Foxit Reader shortcuts on the desktop and Start Menu?
52. How can I install the language interface packs?
53. How to change the option for safe reading mode?
54. How to disable ASK button in the Find toolbar
55. How to open the PDF Portfolios
56. Why the Editing toolbar is active with version2.3 but disabled in the greater version when I open a file?
57. Why can’t I highlight text with the Highlight Tool?
58. Why I can't copy text in the page?
59. Why the Current View is grey when I zoom /adjust a PDF and try to print it?
60. Why I see nothing but only the three update headings in the Updater List?
61. Why I am unable to rotate typewriter tool to right view after the page is rotated?
62. Why I am unable to input latvian language with typewriter tools.
63. Why I am unable to keep the toolbar top in a line ?
64. Why it is simply printed as blank pages, when I am going to print a PDF ?
65. Why do I get only page numbers like "-----Page 1 -----" when I convert a PDF file to text?
66. Can I change toolbar mode?
67. How can I open PDF files in a Web Browser?
68. How can I configure Reader to display PDF files in Read Mode in Web Browser?
69. How can I configure Reader to open PDF files within Firefox?
70. How do I disable the Foxit Reader Plug-in for Mozilla?
71. How can I check Foxit Plugin for Firefox via Mozilla plug-in checker web site?
72. Prompt Message: Do you want to allow the following program to make changes to this computer?
73. Error Message: Failed to download
74. Prompt Message: Foxitreader OCX.ocx failed to load
75. Prompt Message: Access is denied.
76. How can I access to the security bulletins of Foxit Reader?
77. Where can I learn more about the bug fixes of Foxit Reader?
78. Where can I check the version History of Foxit Reader?
79. Does Foxit Reader meet Section 508 compliance standards? Where can I get the Voluntary Product Accessibility Template for Foxit Reader?

Foxit Enterprise Reader

1. How to integrate the license key file when installing Foxit Enterprise Reader from command line or GPO deployment?

Foxit PDF IFilter

1. What is Foxit PDF IFilter?
2. What’s new in IFilter 2.X?
3. What are the differences between Foxit PDF IFilter Desktop and Foxit PDF IFilter Server?
4. How to verify the correct installation of Foxit PDF IFilter?
5. Do I have to rebuild index after updating?
6. How does Foxit PDF IFilter run on Sharepoint Foundation 2010?
7. Does Foxit PDF IFilter support MOSS 2007 with Windows server 2008 64-bit?
8. Does Foxit’s Ifilter implement IpersistStream?
9. Now that I have my permanent license key, how do I change the current trial license key to the permanent license key? And how do I do this without reinstalling the application?
10. Where do I need to install the Foxit PDF IFilter in MOSS 2007?
11. What can I do when I see the warning “The filtering process could not be initialized. Verify that the file extension is a known type and is correct.”?
12. Can Foxit’s PDF IFilter perform a full text search for PDF documents in a zip archive format?
13. Why can't Foxit PDF IFilter work after Microsoft updates? Do I have to re-install it?
14. What can I do when I search the crawl logs and get the following message: “Crawled (The filtering process could not process this item. This might be because you do not have the latest file filter for this type of item. Install the corresponding filter and retry your crawl. )”?
15. What is the major installation difference between WSS 2 and WSS 3?
16. I have installed Foxit PDF IFilter under WSS, but why can't I index PDF files?
17. Why can't I find some PDF files?
18. MOSS doesn't install an icon for PDF files by default. Can I get a PDF icon for that?
19. Foxit PDF IFilter on MOSS index server cannot search the CJK characters. Why?
20. When I click to open the search results within the search engine, Foxit PDF IFilter does not jump to the first instance of the search term.
21. Is there any size limitation when crawling PDF files in MOSS? If yes, what are the size limitations?
22. Can I rename the Adobe .gif file to pdficon.gif and replace the one in c:\program files\common files\microsoft shared\web server extensions\12\template\images? If so do I need to restart any services once I copy the replacement .gif file?
23. None of the PDF documents were indexed in WSS. What happened?
24. When I upgraded to the new Mircosoft Search Server 2008 Express from WSS 3.0,Foxit PDF Ifilter cannot recognize the PDF files. What’s wrong?
25. How to use the filter attachment feature in the High Performance Server & Desktop Version of IFilter?
26. Why the log files are not created after configuring the logging feature?
27. Can the new version of IFilter filter out the PDF package file?
28. Which tool can be used to test the content extracted by Foxit PDF IFilter?
29. Why cannot the PDFs in the folder be found after I dragged the folder to a new location and added the new path to the Indexed Locations?

Foxit PDF SDK ActiveX

1. What's new in Foxit PDF SDK ActiveX 5.0?
2. After upgrading Foxit PDF SDK ActiveX from Version 3.0 (professional version) to the Version 4.0 or 5.0, I found the ActiveX I integrated into my application doesn't work now. What is the problem?
3. The Foxit PDF SDK ActiveX control name was changed from FoxitReader_AX_Pro.ocx and FoxitReader_AX_Std.ocx to FoxitPDFSDK_AX_Pro.ocx and FoxitPDFSDK_AX_Std.oc, and the Class Name was changed from CFoxitReaderSDK to CFoxitPDFSDK. Under these circumstances, how can I use the new OCX to replace the old one in a Microsoft Visual C++ 6.0 project?
4. How to get the free trial versions of Foxit PDF SDK ActiveX?
5. What can I enjoy if I purchase the Foxit PDF SDK ActiveX?
6. After I purchase the Foxit PDF SDK ActiveX, how can I use it?
7. What is the difference between Foxit PDF SDK ActiveX standard version and professional version?
8. What is the difference between Foxit PDF SDK ActiveX and Foxit SDK DLL?
9. Does Foxit ActiveX support PDF form filling?
10. I am not accustomed to using English. Could I get a local version?
11. I noticed that Foxit ActiveX Standard Version is licensed based on distribution limit. What is the distribution limit?
12. I got some blank pages displayed sometimes with Foxit PDF SDK ActiveX, but they work fine with Foxit Reader. What can I do?

Foxit PDF SDK DLL

1. After purchasing Foxit PDF SDK DLL, how can I activate it?
2. Does Foxit PDF SDK require any third-party components?
3. What platforms do Foxit PDF SDK DLL support?
4. What kind of support service do you offer?
5. What's the price of Foxit PDF SDK DLL?
6. Am I eligible for a free upgrade?
7. Why are some modules not working after using Foxit PDF SDK DLL trial version for a certain amount of time? Will they return to normal if I re-download the new one?

Foxit PDF Secure RMS Protector

1. In the SharePoint environment, do we need to perform iisreset after installing the Foxit PDF Protector?
2. Why is the PDF downloaded from the SharePoint Document Library still unprotected after installing the Foxit PDF Protector?
3. Why doesn't the Foxit PDF Protector work after being used for some period of time?
4. I got the authorized license file. How can I use it?

Foxit Reader for Windows Mobile

1. What is Foxit Reader for Windows Mobile?
2. When I opened a PDF file with Foxit Reader for Smartphone, I found the “Reflow” option is gray. What’s wrong?
3. I know that Foxit Reader for Smartphone provides a multi-language UI, so where can I download the multilingual UI packs?
4. I have a scanned PDF document which is totally blank in Foxit Reader for Windows Mobile. What can I do?
5. How do OEMs get an evaluation copy of the Foxit Mobile Reader on the Android platform?
6. Can I get a consumer version of the Foxit Mobile Reader on the Android platform?

Foxit Reader for U3

1. What is U3?
2. Is Foxit Reader for U3 free?
3. How to register Foxit Reader Pro Pack for U3?
4. I have purchased Foxit Reader Pro Pack. Does this key also work for U3?
5. Where does Foxit Reader for U3 save the update file such as language package?
6. Can Foxit Reader for U3 associate with PDF files in my PC?

Foxit PDF Editor

1. Why can’t Foxit PDF Editor display some letters correctly?
2. Why does Foxit PDF Editor ask for CJK.bin?
3. Why can’t I input text in some languages?
4. Why can’t I edit some certain letters?
5. How to import TrueType fonts?
6. How come there is a "~$***.pdf" file created in the original file's directory?
7. Does Foxit PDF Editor support Chinese characters?
8. Why can’t I save or print a protected PDF edited with Foxit PDF Editor?
9. Does Foxit PDF Editor support drag-and-drop?
10. Can I create a PDF file with Foxit PDF Editor?
11. Can Foxit PDF Editor edit the annotations?
12. I have filled out an interactive form with Foxit Reader, but when I open the filled file with Foxit PDF Editor, all the data is gone. Why?
13. Do you have Foxit PDF Editor for other platforms besides Windows?
14. How do I set a page background color?
15. How to use key file?

Foxit PDF Creator

1. What is Foxit PDF Creator? Why can't I see it after installation?
2. I got a message saying "Error tag=AddPrinterDriver(997): Overlapped I/O operation is in progress" when I tried to install Foxit PDF Creator. What's the problem?
3. How do I register Foxit PDF Creator?
4. I got a message saying "Error tag = CopyFileK(5): Access is denied." when I tried to register Foxit PDF Creator. What can I do? I'm using Windows Vista.
5. I got a message saying "Error tag = CopyFileK(5): Access is denied." when I tried to register Foxit PDF Creator. What can I do? I'm using Windows XP.
6. I have registered Foxit PDF Creator successfully. Is it possible to get rid of the evaluation marks on PDF files I got before registration?
7. I have a Word document with hyperlinks in it. Can Foxit PDF Creator convert hyperlinks?
8. I want to convert a document into a PDF file with Foxit PDF Creator, but I found that the PDF file is much bigger than the original one. How can I reduce the file size?
9. Why can't I uninstall Foxit PDF Creator?
10. How to install and register Foxit PDF Creator silently?

Foxit Toolbar Uninstall

1. How to uninstall Foxit Toolbar?

Key

1. Why my program still says "Evaluation Only"?
2. How do I install the key file?