Support Topics
Technical FAQ
NOTE:
AVG Warning message when installing Foxit Phantom PDF Suite PDF Suite - This is due to a virus definitions error with the AVG software. This is not an error in the Phantom PDF Suite. Simply update your ACG virus software to correct this problem.
AVG Warning message when installing Foxit Reader - This is due to a virus definitions error with the AVG software. This is not an error in the Reader.
Welcome to the Frequently Asked Questions section of Foxit products. All of these questions are from our users and are intended to help you get familiar with Foxit products and find a solution to your problem. Should you have any further questions or suggestions, please feel free to contact us at support@foxitsoftware.com.
Foxit Phantom PDF Suite
- 1. What's Foxit Phantom PDF Suite?
- 2. How is Foxit Phantom PDF Suite different from Foxit Reader and other members in Foxit PDF family?
- 3. How come Foxit Phantom PDF Suite is so much faster than other companies’ tools?
- 4. Can Foxit Phantom PDF Suite be installed on Windows X64-bit edition? Do you have MSI package for silent installation?
- 5. How can I get Foxit Phantom PDF Suite? How can I check out the latest version?
- 6. How long can I try Foxit Phantom PDF Suite for free? What will happen after the expiration?
- 7. I think I have a registered copy of Foxit Phantom PDF Suite. How can I find my serial number?
- 8. What is the difference between Support/Maintenance and Upgrade Support Programs?
- 9. Is Support/Maintenance update free? What about Upgrading?
- 10. My system is Windows Vista, why can’t I install the MSI package successfully?
Foxit Reader
- 1. What is Foxit Reader?
- 2. Is Foxit Reader free?
- 3. Where can I check out the latest version/build from your website?
- 4. I have an old version of Foxit Reader. Do I have to buy a new product key if I want to upgrade to the newest version?
- 5. How to set Foxit Reader as my default PDF reader?
- 6. How to save the history of recently read files with Foxit Reader?
- 7. Why can't I insert any symbols with Typewriter in Foxit Reader 2.3?
- 8. I have purchased Foxit Reader Pro Pack, however, I still get the evaluation marks when using Foxit Form Designer. Why?
- 9. How to customize the background color?
- 10. I can't highlight some text with the Highlight Tool. What is the problem?
- 11. Why can't I copy some text?
- 12. How to download add-ons for Foxit Reader?
- 13. How to use command line shortcuts to open a PDF?
- 14. Can I print a PDF from the command line?
- 15. Can I change the units in the Print dialog box?
- 16. How to get rid of the Exit button in full screen mode?
- 17. How to remove the Ads?
- 18. Can I edit a PDF file with Foxit Reader?
- 19. How to convert PDF files to text files?
- 20. Can I convert scanned PDF files to text files?
- 21. After purchasing Foxit Reader Pro Pack or Foxit Form Designer, how can I delete the evaluation marks?
- 22. How to create Foxit Reader shortcuts on the desktop and Start Menu?
- 23. Can I open the links to PDF files in IE?
How-to issues
Does one of the following phenomena happen to you?
- 1. When I tried to download the language, I always got "Failed to download"?
- 2. When I open some PDF forms, Foxit Reader pops up a message asking to download the latest Adobe Reader. Why?
- 3. When I tried to update Foxit Reader by clicking "Help > Check for Updates Now", it pops up a message saying "Access is denied". I have Vista operating system.
- 4. Why the text appears blurred in some PDF documents?
- 5. I can't read Chinese, Japanese, or Korean documents with Foxit Reader but they read fine with Adobe.
- 6. Why do I get only page numbers like "------------------Page 1 --------------" when I convert a PDF file to text?
Foxit PDF Editor
- 1. Why can’t Foxit PDF Editor display some letters correctly?
- 2. Why does Foxit PDF Editor ask for CJK.bin?
- 3. Why can’t I input text in some languages?
- 4. Why can’t I edit some certain letters?
- 5. How to import TrueType fonts?
- 6. How come there is a "~$***.pdf" file created in the original file's directory?
- 7. Does Foxit PDF Editor support Chinese characters?
- 8. Why can’t I save or print a protected PDF edited with Foxit PDF Editor?
- 9. Does Foxit PDF Editor support drag-and-drop?
- 10. Can I create a PDF file with Foxit PDF Editor?
- 11. Can Foxit PDF Editor edit the annotations?
- 12. I have filled out an interactive form with Foxit Reader, but when I open the filled file with Foxit PDF Editor, all the data is gone. Why?
- 13. Do you have Foxit PDF Editor for other platforms besides Windows?
- 14. How do I set a page background color?
- 15. How to use key file?
Foxit PDF Creator
- 1. What is Foxit PDF Creator? Why can't I see it after installation?
- 2. I got a message saying "Error tag=AddPrinterDriver(997): Overlapped I/O operation is in progress" when I tried to install Foxit PDF Creator. What's the problem?
- 3. How do I register Foxit PDF Creator?
- 4. I got a message saying "Error tag = CopyFileK(5): Access is denied." when I tried to register Foxit PDF Creator. What can I do? I'm using Windows Vista.
- 5. I got a message saying "Error tag = CopyFileK(5): Access is denied." when I tried to register Foxit PDF Creator. What can I do? I'm using Windows XP.
- 6. I have registered Foxit PDF Creator successfully. Is it possible to get rid of the evaluation marks on PDF files I got before registration?
- 7. I have a Word document with hyperlinks in it. Can Foxit PDF Creator convert hyperlinks?
- 8. I want to convert a document into a PDF file with Foxit PDF Creator, but I found that the PDF file is much bigger than the original one. How can I reduce the file size?
- 9. Why can't I uninstall Foxit PDF Creator?
Foxit PDF IFilter
- 1. What is Foxit PDF IFilter?
- 2. Is Foxit PDF IFilter free?
- 3. I have a computer with one hyper-threading processor inside. Do I need to buy a license for 2 CPUs for the machine?
- 4. What is the Foxit PDF IFilter's role in the PDF indexing process and PDF text search?
- 5. Do I have to remove Adobe PDF IFilter to install Foxit PDF IFilter?
- 6. I have installed Foxit PDF IFilter under WSS, but why can't I index PDF files?
- 7. Where do I need to install the Foxit PDF IFilter in MOSS 2007?
- 8. How to verify the correct installation of Foxit PDF IFilter?
- 9. How to upgrade Foxit PDF IFilter? Do I need to reboot the machine?
- 10. Do I have to rebuild index after updating?
- 11. Why can't I find some PDF files?
- 12. Why can't Foxit PDF IFilter work after Microsoft updates? Do I have to re-install it?
- 13. I cannot find some Japanese words under MOSS. What is the problem?
- 14. Does Foxit PDF IFilter support MOSS 2007 with Windows server 2008 64-bit?
15. I have installed Foxit’s PDF IFilter in the MOSS environment and I still cannot search the content of my PDF attachment with the file type of .msg. Why?
16. MOSS doesn't install an icon for PDF files by default. Can I get a PDF icon for that?
17. When I click to open the search results within the search engine, Foxit PDF IFilter does not jump to the first instance of the search term.
18．Is there any size limitation when crawling PDF files in MOSS? If yes, what are the size limitations?
19. Now that I have my permanent license key, how do I change the current trial license key to the permanent license key? And how do I do this without reinstalling the application?
20．Does Foxit’s IFilter implement IPersistStream?
21．Can Foxit’s PDF IFilter perform a full text search for PDF documents in a zip archive format?
22. Can I rename the Adobe .gif file to pdficon.gif and replace the one in c:\program files\common files\microsoft shared\web server extensions\12\template\images? If so do I need to restart any services once I copy the replacement .gif file?
23. None of the PDF documents were indexed in WSS. What happened?
24. When I upgraded to the new Microsoft Search Server 2008 Express from WSS 3.0, Foxit’s PDF IFilter cannot recognize the PDF files. What’s wrong?
Foxit Reader for U3
- 1. What is U3?
- 2. Is Foxit Reader for U3 free?
- 3. How to register Foxit Reader Pro Pack for U3?
- 4. I have purchased Foxit Reader Pro Pack. Does this key also work for U3?
- 5. Where does Foxit Reader for U3 save the update file such as language package?
- 6. Can Foxit Reader for U3 associate with PDF files in my PC?
Foxit Reader for Windows Mobile
- 1. What is Foxit Reader for Windows Mobile?
- 2. When I opened a PDF file with Foxit Reader for Smartphone, I found the “Reflow” option is gray. What’s wrong?
- 3. I know that Foxit Reader for Smartphone provides a multi-language UI, so where can I download the multilingual UI packs?
- 4. I have a scanned PDF document which is totally blank in Foxit Reader for Windows Mobile. What can I do?
Foxit Reader SDK ActiveX
- 1. After upgrading Foxit Reader SDK ActiveX from Version 2.4 (professional version) to the Version 3.0, I found the ActiveX I integrated into my application doesn't work now. What is the problem?
- 2.The Form interface is now available in Version 3.0. How come it doesn't work in either standard version or professional version?
- 3. What's new in Version 3.0?
- 4. There are two different Unlock functions provided in Version 3.0, which one is better for me?
- 5. Before I purchase Foxit SDK ActiveX, can I have a try?
- 6. What can I enjoy if I purchase the Foxit SDK ActiveX?
- 7. After I purchase the Foxit SDK ActiveX, how can I use it?
- 8. What is the difference between Foxit SDK ActiveX standard version and professional version?
- 9. What is the difference between Foxit SDK ActiveX and Foxit SDK DLL?
- 10. Does Foxit ActiveX support PDF form filling?
- 11. I am not accustomed to using English. Could I get a local version?
- 12. I noticed that Foxit ActiveX Standard Version is licensed based on distribution limit. What is the distribution limit?
- 13. I got some blank pages displayed sometimes with Foxit SDK ActiveX, but they work fine with Foxit Reader. What can I do?
- 14. SetCurrentLanguage method takes one parameter - a language identifier. I cannot find the information which value is the identifier of which language.
Foxit Reader for desktop Linux
- 1.What is Foxit Reader for Desktop Linux?
- 2.How can I update the software?
- 3.Why not just save the current document as a copy?
- 4.How can I set automatically scroll mode and change the scrolling speed?
- 5.Which GCC did Foxit Reader for Desktop Linux use?
- 6.Will you add any more features in Foxit Reader for Desktop Linux, in the future?
- 7.Where can I submit bugs or provide feedbacks to you?