NOTE:
AVG Warning message when installing Foxit Phantom PDF Suite PDF Suite - This is due to a virus definitions error with the AVG software. This is not an error in the Phantom PDF Suite. Simply update your ACG virus software to correct this problem.
AVG Warning message when installing Foxit Reader - This is due to a virus definitions error with the AVG software. This is not an error in the Reader.s

Welcome to the Frequently Asked Questions section of Foxit products. All of these questions are from our users and are intended to help you get familiar with Foxit products and find a solution to your problem. Should you have any further questions or suggestions, please feel free to contact us at support@foxitsoftware.com.

Foxit Phantom PDF Suite

• 1. How do I upgrade from Foxit Phantom PDF Suite 1.x to the latest version?
• 2. Is there a cost associated with this upgrade?
• 3. Why do I need to upgrade to version 2.0? Any new features added?
• 4. What's Foxit Phantom PDF Suite?
• 5. How is Foxit Phantom PDF Suite different from Foxit Reader and other members in Foxit PDF family?
• 6. How come Foxit Phantom PDF Suite is so much faster than other companies’ tools?
• 7. Can Foxit Phantom PDF Suite be installed on Windows X64-bit edition? Do you have MSI package for silent installation?
• 8. How can I get Foxit Phantom PDF Suite? How can I check out the latest version?
• 9. How long can I try Foxit Phantom PDF Suite for free? What will happen after the expiration?
• 10. I think I have a registered copy of Foxit Phantom PDF Suite. How can I find my serial number?
• 11. What is the difference between Support/Maintenance and Upgrade Support Programs?
• 12. Is Support/Maintenance update free? What about Upgrading?
• 13. My system is "Windows Vista/7, why can’t I install the MSI package successfully?
• 14. Can I convert multiple non-PDF files to a single PDF file?
• 15. Can I insert a paper document into my current PDF document?

Foxit Reader

How-to issues

Are you having one of these common issues?

Does one of the Prompts/Error Messages happen on you?

• 1.What is Foxit Reader?
• 2.Is Foxit Reader free?
• 3.Do I have to buy upgrade key if I want to update my old Reader to the newest version?
• 4.How to remove the evaluation marks after purchasing Foxit Form Designer?
• 5.How to add Foxit Reader button
• 6.What’s the Updater?
• 7.Do I need to uninstall the old version before executing a new installation?
• 8.Where can I download the MSI Installer Package?
• 9.Where can I find the latest Program version/build?
• 10.Where can I view the command line usages? 
• 11.Where is the preferences.ini file for version 3.3.1?
• 12.Where is the Crashlog.txt file?
• 13.How to Uninstall Foxit Reader
• 14.How to set Foxit Reader as my default PDF reader?
• 15.How to Un-associate Foxit Reader with PDF
• 16.How to change the document number in the recently used list?
• 17.How to print the document with the annotations
• 18.How to edit saved Typewriter Text
• 19.How to change markup color of a comment?
• 20.How to change the color for all the existing comments?
• 21.How to customize the background color?
• 22.How to check if the content is text or not?
• 23.How to view the security settings in a document
• 24.Where can I get the separate critical Add-ons for Foxit Reader
• 25.How to manually extract a "fzip file"?
• 26.How to install the add-ons for Foxit Reader?
• 27.How to disable the Critical Add-ons prompt when I open a file, like Eastern Asian Language, JPEG2000/JBIG Decoder?
• 28.How to uninstall the Spell Checker
• 29.How to uninstall the Foxit Reader Plugin for Mozilla?
• 30.How to make Reader open PDF files within Firefox?
• 31.How to specify a network printer with /t command line option? How
• 32.How to open multiple PDFs from the command line and what’s the syntax?
• 33.How to change the units in the Print dialog box?
• 34.How to get rid of the Exit button in full screen mode?
• 35.How to switch between PDF tabs in the full screen mode?
• 36. How to scroll pages continuously in full screen?
• 37.How to remove the Advertisements?
• 38.How to edit a PDF file with Foxit Reader?
• 39.How to convert PDF files to text files?
• 40.How to convert scanned PDF files to text files?
• 41.How to create Foxit Reader shortcuts on the desktop and Start Menu?
• 42.How to open the links to PDF files in IE?
• 43.How to change the interface language?
• 44.How to change the default interface language for all users? 
• 45.How can I check Foxit Plugin for Firefox via Mozilla plug-in checker web site.
• 46.How to change the option for safe reading mode?
• 47.How to show the cover page during facing, i.e. the even pages on the left, odd pages on the right?
• 48.How to disable ASK button in the Find toolbar
• 49.How to open the PDF Portfolios
• 50.Why can’t Reader remember the Page Layout Settings in Preferences? I have 'Facing' as my default layout, but every document opens in 'Single' mode.
• 51.Why does the file open in reverse page order?
• 52.Why the Editing toolbar is active with version2.3 but disabled in the greater version when I open a file?
• 53.Why I still get the evaluation marks when using Form tools?  I have purchased Foxit Reader Pro Pack?
• 54.Why can’t I highlight text with the Highlight Tool?
• 55.Why I can't copy text in the page?
• 56.Why the Current View is grey when I zoom /adjust a PDF and try to print it?
• 57.Why I see nothing but only the three update headings in the Updater List?
• 58.Why I am unable to rotate typewriter tool to right view after the page is rotated?
• 59.Why I am unable to input latvian language with typewriter tools.
• 60.Why I am unable to keep the toolbar top in a line ?
• 61.Why it is simply printed as blank pages, when I am going to print a PDF ?
• 62. Why the text appears blurred in some PDF documents?
• 63.Why do I get only page numbers like "-----Page 1 -----" when I convert a PDF file to text?
• 64.Prompt Message:  Do you want to allow the following program to make changes to this computer?
• 65.Error Message: Failed to download
• 66.Prompt Message:  Foxitreader OCX.ocx failed to load
• 67.Prompt Message: Access is denied.

Foxit PDF Editor

• 1. Why can’t Foxit PDF Editor display some letters correctly?
• 2. Why does Foxit PDF Editor ask for CJK.bin?
• 3. Why can’t I input text in some languages?
• 4. Why can’t I edit some certain letters?
• 5. How to import TrueType fonts?
• 6. How come there is a "~$***.pdf" file created in the original file's directory?
• 7. Does Foxit PDF Editor support Chinese characters?
• 8. Why can’t I save or print a protected PDF edited with Foxit PDF Editor?
• 9. Does Foxit PDF Editor support drag-and-drop?
• 10. Can I create a PDF file with Foxit PDF Editor?
• 11. Can Foxit PDF Editor edit the annotations?
• 12. I have filled out an interactive form with Foxit Reader, but when I open the filled file with Foxit PDF Editor, all the data is gone. Why?
• 13. Do you have Foxit PDF Editor for other platforms besides Windows?
• 14. How do I set a page background color?
• 15. How to use key file?

Foxit PDF Creator

1. What is Foxit PDF Creator? Why can't I see it after installation?
2. I got a message saying "Error tag=AddPrinterDriver(997): Overlapped I/O operation is in progress" when I tried to install Foxit PDF Creator. What's the problem?
3. How do I register Foxit PDF Creator?
4. I got a message saying "Error tag = CopyFileK(5): Access is denied." when I tried to register Foxit PDF Creator. What can I do? I'm using Windows Vista.
5. I got a message saying "Error tag = CopyFileK(5): Access is denied." when I tried to register Foxit PDF Creator. What can I do? I'm using Windows XP.
6. I have registered Foxit PDF Creator successfully. Is it possible to get rid of the evaluation marks on PDF files I got before registration?
7. I have a Word document with hyperlinks in it. Can Foxit PDF Creator convert hyperlinks?
8. I want to convert a document into a PDF file with Foxit PDF Creator, but I found that the PDF file is much bigger than the original one. How can I reduce the file size?
9. Why can't I uninstall Foxit PDF Creator?
10. How to install and register Foxit PDF Creator silently?

Foxit PDF IFilter

1. What is Foxit PDF IFilter?
2. What’s new in Ifilter 2.0?
3. Is Foxit PDF IFilter free?
4. What is the difference between Basic Desktop Only Version and High Performance Server & Desktop Version?
5. How to verify the correct installation of Foxit PDF IFilter?
6. Do I have to rebuild index after updating?
7. How does Foxit PDF IFilter run on Sharepoint Foundation 2010?
8. Does Foxit PDF IFilter support MOSS 2007 with Windows server 2008 64-bit?
9. Does Foxit’s Ifilter implement IpersistStream?
10. Now that I have my permanent license key, how do I change the current trial license key to the permanent license key? And how do I do this without reinstalling the application?
11. Where do I need to install the Foxit PDF IFilter in MOSS 2007?
12. What can I do when I see the warning “The filtering process could not be initialized. Verify that the file extension is a known type and is correct.”?
13. Can Foxit’s PDF IFilter perform a full text search for PDF documents in a zip archive format?
14. Why can't Foxit PDF IFilter work after Microsoft updates? Do I have to re-install it?
15. What can I do when I search the crawl logs and get the following message: “Crawled (The filtering process could not process this item. This might be because you do not have the latest file filter for this type of item. Install the corresponding filter and retry your crawl. )”?
16. What is the major installation difference between WSS 2 and WSS 3?
17. I have installed Foxit PDF IFilter under WSS, but why can't I index PDF files?
18. Why can't I find some PDF files?
19. MOSS doesn't install an icon for PDF files by default. Can I get a PDF icon for that?
20. Foxit PDF IFilter on MOSS index server cannot search the CJK characters. Why?
21. When I click to open the search results within the search engine, Foxit PDF IFilter does not jump to the first instance of the search term.
22. Is there any size limitation when crawling PDF files in MOSS? If yes, what are the size limitations?
23. Can I rename the Adobe .gif file to pdficon.gif and replace the one in c:\program files\common files\microsoft shared\web server extensions\12\template\images? If so do I need to restart any services once I copy the replacement .gif file?
24. None of the PDF documents were indexed in WSS. What happened?
25. When I upgraded to the new Mircosoft Search Server 2008 Express from WSS 3.0,Foxit PDF Ifilter cannot recognize the PDF files. What’s wrong?
26. How to use the filter attachment feature in the High Performance Server & Desktop Version of IFilter 2.0?
27. Why the log files are not created after configuring the logging feature?
28. Can the new version of IFilter filter out the PDF package file?
29. Which tool can be used to test the content extracted by Foxit PDF IFilter?

Foxit Reader for U3

• 1. What is U3?
• 2. Is Foxit Reader for U3 free?
• 3. How to register Foxit Reader Pro Pack for U3?
• 4. I have purchased Foxit Reader Pro Pack. Does this key also work for U3?
• 5. Where does Foxit Reader for U3 save the update file such as language package?
• 6. Can Foxit Reader for U3 associate with PDF files in my PC?

Foxit Reader for Windows Mobile

• 1. What is Foxit Reader for Windows Mobile?
• 2. When I opened a PDF file with Foxit Reader for Smartphone, I found the “Reflow” option is gray. What’s wrong?
• 3. I know that Foxit Reader for Smartphone provides a multi-language UI, so where can I download the multilingual UI packs?
• 4. I have a scanned PDF document which is totally blank in Foxit Reader for Windows Mobile. What can I do?

Foxit Reader SDK ActiveX

• 1. After upgrading Foxit Reader SDK ActiveX from Version 2.4 (professional version) to the Version 3.0, I found the ActiveX I integrated into my application doesn't work now. What is the problem?
• 2.The Form interface is now available in Version 3.0. How come it doesn't work in either standard version or professional version?
• 3. What's new in Version 3.0?
• 4. There are two different Unlock functions provided in Version 3.0, which one is better for me?
• 5. Before I purchase Foxit SDK ActiveX, can I have a try?
• 6. What can I enjoy if I purchase the Foxit SDK ActiveX?
• 7. After I purchase the Foxit SDK ActiveX, how can I use it?
• 8. What is the difference between Foxit SDK ActiveX standard version and professional version?
• 9. What is the difference between Foxit SDK ActiveX and Foxit SDK DLL?
• 10. Does Foxit ActiveX support PDF form filling?
• 11. I am not accustomed to using English. Could I get a local version?
• 12. I noticed that Foxit ActiveX Standard Version is licensed based on distribution limit. What is the distribution limit?
• 13. I got some blank pages displayed sometimes with Foxit SDK ActiveX, but they work fine with Foxit Reader. What can I do?
• 14. SetCurrentLanguage method takes one parameter - a language identifier. I cannot find the information which value is the identifier of which language.

Foxit Reader for desktop Linux

• 1.What is Foxit Reader for Desktop Linux?
• 2.How can I update the software?
• 3.Why not just save the current document as a copy?
• 4.How can I set automatically scroll mode and change the scrolling speed?
• 5.Which GCC did Foxit Reader for Desktop Linux use?
• 6.Will you add any more features in Foxit Reader for Desktop Linux, in the future?
• 7.Where can I submit bugs or provide feedbacks to you?

Foxit Toolbar Uninstall

• 1. How to uninstall Foxit Toolbar?

Key

• 1. Why my program still says "Evaluation Only"?
• 2. How do I install the key file?