Price

1. Where can I get the price details for Foxit products?
Please visit the webpage (http://www.foxitsoftware.com/purchase/pricing.htm).

2. Can I get an educational discount for Foxit products?
You're entitled to a 20% educational discount for Foxit products based on the retail price list online if you meet the following requirements.

• K-12 and Higher Education Students: Currently enrolled K-12 and higher education students are eligible.
• Teachers, Faculty and Staff Members: Currently employed faculty and staff members of schools, school districts, or educational institutions are eligible.
• Non-profit Organization Members: Currently members from non-profit organizations are eligible.

Please write to sales@foxitsoftware.com using your educational e-mail address to receive the 20% educational discount.

3. What does it mean by per user per license in your price list? How to calculate the total amount?
The number of user means the concurrent users who run a specific Foxit product. If more attempted users than licensed ones run a specific Foxit product at the same time, some of them will get an evaluation warning. The more licenses you purchase, the more discount you will get. For example, if you have 5 users running Foxit PDF Editor simultaneously, you have to buy 5 licenses for Foxit PDF Editor, the total amount for you will be US$89*5=445.

4. How much shall I pay for the upgrade of Foxit products? In what condition shall I pay for the upgrade?
If you purchase a Foxit product, you will be entitled free upgrade of this product within one year after the purchase date. After one year, you may purchase upgraded product with 50% discount. For example, you may upgrade to new version of Foxit PDF Editor at US$49, which is 50% of the listing price, US$99, for first-time buyers. When you order an upgrade, you need to fill in the online form with your original serial number of Foxit products for the upgrading after free one-year service, e.g. the price for the upgrading of Foxit PDF Editor is US$49 per user. Please remember that your existing SN has to be filled in your online order form for the verification need.

5. Do I have to buy two licenses if I want to use a Foxit prouct on two of my computers, one home PC and the other laptop?
No, actually you can buy only one license. What you need to notice is that you have to close it in one computer before running it in another PC.

6. Do I have to buy extra licenses if the attempted users are more than stipulated ones listed on the pricing list?
Yes, you do. If the attempted users are more than stipulated ones listed online, some of users will get evaluation marks posted on the page.

Payment

1. How can I order Foxit Products if I don't have a credit card?
You can order our products through Pay pal or wire transfer. For Pay pal payment, please send your email notification to us after you payment is sent to our Pay pal ID, which is sales@foxitsoftware.com. For wire transfer, please write to sales@foxitsoftware.com for our bank account information.

2. Why am I charged an additional fee of $10 for the payment method of wire transfer?
If you choose to pay us by wire transfer, grand total you need to wire is calculated by total price amount plus an additional US$10 of bank wiring fee which will be charged later by Foxit's bank in the process of the transaction. For instance, you have to wire US$99+10=US$109 to us if you want to buy one license of Foxit PDF Editor.

Order

1. What can I do if I order a wrong product?
Please write to us immediately with email subject line "Wrong Order purchased". Upon your email notification, we will cancel your order and do a refund to your credit card soon.

2. What can I do if I want to change the ordered product to another one, e.g. from Foxit Reader Pro Pack to Editor?
Please send an email notification as soon as possible with the subject line "Order Changed". Before processing your order, we will have the product changed to the correct one upon your request and inform our accountant to deal with the balance of your payment.

3. What can I do if I order a same product twice?
Our sales usually will pick up these duplicate orders and double check with you. After getting your prompt confirmation, we will then process the refund for the duplicated one soon.

4. How can I report a fraudulent transaction if someone I don't know places an order using my credit card?
Please send us more information of that fraudulent transaction, such as purchase date, price amount and the last 4 digitals of your credit card we will respond to you as soon as possible.

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Key

1. How can I get the registered key file again from Foxit if I lose it because of hard drive crash or purchasing a new machine?
Please send back to us your order details like transaction ID, registered email, last 4 digitals of your credit card used for the purchase. Once verifying your information, we'll resend the key file to you.

2. How soon will I receive the formal license key after placing an order?
Usually we promise to send you a formal license key within one week from the date you place the order. Actually you can get it faster than what you expect unless the key file is blocked by your email system, in which case you may have to call or write to us requesting it again.

3. Why do I still get an evaluation warning after installing the key file?
That is most likely because you install the key file improperly. Please check the "Key Problem" section of technical FAQ and find the instruction for installing key file.

4. Can I get a replacement key if my key expires?
Sure. Please help to send back your order details to us before we could send out a replacement key to you soon.

5. Can I have a temp key for the evaluation purpose only?
Yes. Please specify how many users and how long you want to evaluate when you write to sales@foxitsoftware.com.

Others

1. How soon will I get the formal invoice for my order by mail?
Usually we will deliver electronic invoices by email to customers shortly. If a paper copy is needed, we will mail it out within three working days.

2. What's your policy if I want to be one of your resellers?
Please write to sales@foxitsoftware.com for more information about the policy if you're interested in becoming a Foxit reseller. You can provide your information to us by phone or email. After Foxit verify and confirm your information, we will issue a reseller ID to you. Using the reseller ID, you can order Foxit products online for your customers at any time. Your orders will be processed by Foxit sales immediately.

3. Do you have sale offices or distributors worldwide?
Currently we have sales offices established in US and China and have resellers worldwide. You can choose to buy our products from your resellers or order them directly from our web store.

4. Can we host Foxit PDF Reader on our web server?
We welcome people to add a link to Foxit PDF Reader (http://www.foxitsoftware.com/pdf/rd_intro.php) or our homepage (http://www.foxitsoftware.com) on your website, but don't want it to be hosted and downloaded from other sites except ours.

5. Can I use Foxit products in my terminal server?
Foxit products in terminal server should be accessed only by internal users of the organization, not by general public. Please calculate how many internal users you need for the purchase.

6. Can I put the Foxit Reader into my free CD/VCD/DVD for free redistribution to my customers?
Yes, you can feel free to include Foxit Reader into your free CD/VCD/DVD as long as you agree upon the free redistribution agreement and have it distributed with Foxit Reader. For the free redistribution agreement, please help to check the link for details (http://www.foxitsoftware.com/pdf/rd_eula.htm.)

7. What's the price for Foxit Reader SDK for Windows/Linux?
Please help to fill in an online survey form of Foxit PDF Reader SDK following the link (https://www.foxitsoftware.com/pdf/sdk/dll/rfq.php,) so that we could give you a valid quotation.

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