You are interested in purchasing Foxit products but want to know more information about Foxit Sales policy and customer services before ordering? Please check the following FAQ. You may get more idea of our sales and services.

Price

• 1. Where can I get the price details for Foxit products?
• 2. Can I get an educational discount for Foxit products?
• 3. What does it mean by per user per license in your price list? How to calculate the total amount?
• 4. How much shall I pay for the upgrade of Foxit products? In what condition shall I pay for the upgrade?
• 5. Do I have to buy two licenses if I want to use a Foxit prouct on two of my computers, one home PC and the other laptop?
• 6. Do I have to buy extra licenses if the attempted users are more than stipulated ones listed on the pricing list?

Payment

• 1. How can I order Foxit Products if I don't have a credit card?
• 2. Why am I charged an additional fee of $10 for the payment method of wire transfer?

Order

• 1. What can I do if I order a wrong product?
• 2. What can I do if I want to change the ordered product to another one, e.g. from Foxit Reader Pro Pack to Editor?
• 3. What can I do if I order a same product twice?
• 4. How can I report a fraudulent transaction if someone I don't know places an order using my credit card?

Key

• 1. How can I get the registered key file again from Foxit if I lose it because of hard drive crash or purchasing a new machine?
• 2. How soon will I receive the formal license key after placing an order?
• 3. Why do I still get an evaluation warning after installing key file?
• 4. Can I get a replacement key if my key expires?
• 5. Can I have a temp key for the evaluation purpose only?

Others

• 1. How soon will I get the formal invoice for my order by mail?
• 2. What's your policy if I want to be one of your resellers?
• 3. Do you have sale offices or distributors worldwide?
• 4. Can we host Foxit PDF Reader on our web server?
• 5. Can I use Foxit products in my terminal server?
• 6. Can I put the Foxit Reader into my free CD/VCD/DVD for free redistribution to my customers?
• 7. What's the price for Foxit Reader SDK for Windows/Linux?