Support - FAQs
Software
1. Is the User Manual available in the device?
Sorry, the user manual for eSlick is not available in the device. To read the instructions on how to use eSlick, please go to our website www.foxitsoftware.com/ebook to download the user guide.
2. What languages does the device support?
So far, the eSlick device menus are only available in English. However eSlick does allow you to read any document or eBook written in any language.
3. How can I create my own PDF files?
The software that comes with the box - Foxit PDF Creator- helps you to create your own PDF files from your favorite applications.
To create your own PDF files, please follow these steps:
• Install Foxit PDF Creator on to your computer.
• Open the files you want to read -> select "File"-> "Print"to print this document.
• In the pop-up "Print"dialog box, select "Foxit PDF Printer"-> "Properties"-> select the "Fonts"tab -> choose the "Embed all fonts"-> click "OK."Do not forget to check this option to make sure the document will be correctly reproduced by the eSlick.
• Click the "Print"button to convert this file to PDF format.
• Read the converted PDF with eSlick. Click here for details on transferring files from the computer to the eSlick.
4. How long should it take to get familiar with eSlick?
eSlick has a simple and neat user interface with well organized menus and buttons. In general, first time eSlick users will become familiar with eSlick within 1 or 2 days. To learn more about the eSlick device, please refer to eSlick User Manual for details.
5. What software is included in the package if any?
There are four popular Foxit products included in the CD packed with eSlick:
Foxit PDF Creator (worth $29.99) allows users to convert any printable document into PDF by just a click of the mouse (using the print menu). It is free for eSlick users.
Foxit Reader Pro Pack (worth $39), a small PDF document viewer with extremely easy-to-use features such as creating annotations, and is also free for eSlick users.
(To enjoy these applications, please contact sales@foxitsoftware.com for your license keys. To obtain a license key for the product, please send us an e-mail and indicate the e-mail address that you used to order and our Customer Service will contact you for details.)
Foxit PDF Editor, the first and still the only "REAL"editor for PDF files, allows you to easily and efficiently change content in any existing PDF file. It is for trial only.
Foxit PDF Page Organizer, a small application that allows you to split and merge PDF files, rearrange pages, organize bookmarks, add annotations and create links. It is for trial only.
(If you are interested in purchasing these products, please visit our online store:
https://www.foxitsoftware.com/secure/).
6. Can I connect eSlick to my PC?
Yes, you can connect eSlick to your PC via the provided USB cable. eSlick can be connected to a Windows PC, Mac, or Linux.
Please note: If an SD card has been inserted into eSlick, two Removable Disks (one is for the eSlick device while the other one is for the SD card) will appear on your computer. Moreover, while your device is connected to your computer, its battery is charging and eSlick is not operable.
7. Is eSlick Mac compatible?
Yes.
8. What sort of data can I transfer between eSlick and my PC?
All kinds of file data can be transferred between eSlick and your PC as long as eSlick's system memory and the storage space on the SD card have enough space available.
9. What are the formats that eSlick supports?
At present, eSlick supports three formats (PDF, .TXT and mp3). But with the use of Foxit PDF Creator from the eSlick box, users can convert any printable document to PDF, which can then be viewed on eSlick. Foxit is currently working on supporting more file formats including ePub, DRM technology and many image formats like JPEG, BMP, GIF, etc.
10. Can I change a book's font size and how do I do that?
You can click on the "Menu"button on the left side of the eSlick and select the "Zoom to"option for resizing a page when the option menu pops up. In the reflow mode, you can adjust the font size by selecting the "Font Size"option. When you are reading .TXT files on the eSlick, you can change the font size via the "+/- "button on the right side of the eSlick.
11. How do I listen to MP3 music files?
Press the "Music"button on the left side of the eSlick to get into the MP3 files, then press the "Navigation"button either "Up"or "Down"to select the song you prefer, and then click "OK"to play the song.
12. Can I listen to MP3 files while reading eBooks on eSlick?
Yes, press the first "Music"button on the left side of eSlick to get into the MP3 files, select the song you prefer and click the "OK"button. Then press the "Return"button in the main menu and open the file that you want to read. This will allow you to enjoy your MP3 files while reading eBooks on eSlick.
13. Foxit Reader appears to be broken or locked up, what shall I do?
Use something sharp such as a pen to press the "Reset"button on the back side of eSlick, this will reset the device (Note that resetting the device will not change the settings you did previously). Press the "Power"button again to turn the device on. Feel free to contact us if you still have problems.
14. Is it possible to upgrade the device's firmware?
Yes, it is. Foxit will work on improving and upgrading eSlick's software. The information on the software update will be published on our website soon, so users can feel free to update eSlick software on their side.
15. Do I have to worry about copyright issues?
For the eSlick application software, Foxit developed this independently and customers who purchased eSlick can use them without copyright issues. For content however, any content uploaded to eSlick by the end user is the end user's responsibility. eBooks can be downloaded free or purchased from the Internet.
16. What does "reflow"mean?
Reflow is a feature that automatically reorganizes text to fit the screen size when you are viewing a PDF file. It makes reading on mobile devices much easier, and you do not have to scroll from left to right to read.
17. What does the "fit content"mean?
Fit content means resizing the page to fit its content. We resize the whole PDF page to fit the eSlick screen. So, if page margins in a PDF file are too big and the content in it is displayed smaller, we can shrink the page to fit its content thus making it easier for users to read.
18. Where can I get source codes for GPL codes?
Please click here.
1. What type of screen does the device use?
eSlick uses the E-Ink Vizplex screen with 600 x 800 pixel resolution, 4-level gray scale.
2. What is the screen size?
The screen size of eSlick is 6."
3. What is the size of the device?
eSlick is 7.4" x 4.7" x 0.4" (188×118×9.2mm) in dimensions.
4. How heavy is eSlick?
eSlick weighs 6.4 ounces, 180g (battery included).
5. Is it fragile?
Yes, it is. Please handle it with care.
6. What is the optimal environment condition for eSlick use?
Operate eSlick between 0 and 40 o C. Avoid direct sunlight and dithering. Avoid high temperature and wet places.
7. Which buttons are available on the device?
There are 9 buttons available on eSlick -"ON/OFF," "Up," and "Down," "Right," "Left," "Enter," "Delete," "Menu," and "Music."
8. Which cards are suitable for use with eSlick?
eSlick supports SD cards.
9. Is eSlick compatible with SDHC cards?
Yes, but not all. Foxit recommends using Kingston SDHC cards(up to 4GB).
10. What kind of battery is used by eSlick?
The battery used by eSlick is a rechargeable lithium-battery.
11. How long does eSlick work without recharging?
At optimal conditions, a single battery charge provides up to approximately 8,000 pages of continuous reading or up to 6-7 hours of continuous music play. The standby time for eSlick is around 20 days. eSlick does not use power while displaying a page, but uses power when an image is changed.
12. How much light do I need in order to read the content on eSlick?
You need to provide sufficient light to read eBooks on the eSlick as you would normally require reading printed books, newspaper and magazines.
1. How much memory does a 200-page book, text only, usually take up? What about images?
A 200-page book with text only usually takes up about 7-8MB of memory. A 200-page book that has images only takes up about 40MB of memory.
2. How do I download eBooks, documents and or magazines? Where do I go to download eBooks?
The eSlick website will soon provide a list of websites that have access to downloadable eBooks.
3. How do I copy MP3 files to the eSlick?
There are two ways to do this.
One way is to put your SD card into a device or computer that has an SD card slot. Your device will show one removable disk for SD card and you can copy all MP3 files to your SD card.
The other way is to connect eSlick to a computer via the provided USB cable. Your device will show one removable disk for the eSlick device and you can copy all MP3 files directly from your computer to eSlick.
4. How much do eBooks cost compared to printed books?
Each publisher has its own pricing information for eBooks. Generally speaking, the prices for printed books are around 3 to 5 times higher than eBooks.
5. How do I convert documents to a PDF? What software do I use?
Please use the Foxit PDF Creator from the eSlick package you received. Complete the installation of Foxit PDF Creator on your computer, click on the "Print"button in the application, and select the "Foxit PDF Printer"to print out your document and save the created PDF to a specific path. Please click here for more details on how to use Foxit PDF Creator.
6. What size is recommended when creating a PDF file with Foxit PDF Creator?
It should be 117*90mm.
1. Do I need to pay extra tax in the United States?
If you are in California, you pay the state tax. If you are out of state, we do not impose tax. For overseas customers, they are not taxed in the U.S. but they may have to shoulder import taxes levied by their specific country.
2. Where do we ship?
Please click here to check out the countries Foxit eSlick ships to.
3. How much does it cost?
Please click here to check out the shipping cost and delivery time.
4. How do we ship?
For US domestic shipments, customers will expect to receive eSlick's by FedEx Express Service in about one week. For international shipment, customers will expect to receive their eSlick's by USPS Express Service in about one week.
5. When do we ship?
When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items and the shipping options you choose. A shipping date estimate will appear in the order confirmation email and, you will see both shipping and delivery date estimates in the order confirmation e-mail.
6. Where's your eSlick?
After you have placed your order, you can check on the shipping status in "Your Account."Please sign up here for your eSlick.
1. What is the return policy?
Please click here to check out the return policy .
2. How long does it take to receive my refund?
Please click here for more details.
3. How will my refund be issued?
Please click here for more details.
4. How are refunds from other resellers processed?
If you bought it from a specific reseller, you are recommended to talk to that particular reseller. That reseller can help in the processing of a refund should you be eligible for a refund.